People Development Manager

Are you a people-first leader who thrives on developing others and building a positive team culture in a data-driven environment? Our international client is looking for a Manager to join their Cape Town-based team. This is an opportunity to lead with empathy, empower a team of Managers, and grow alongside a fast-scaling business. While experience is important, they're equally interested in someone with strong leadership potential, a collaborative approach, and the ability to inspire, motivate, and develop those around them. REQUIREMENTS - Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators - Strong background in operations management - Proven experience leading managers and high-performing teams - Experience using data to identify opportunities and drive operational process improvements is highly advantageous - Strong stakeholder management, communication, and influencing skills - Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development - Highly organised, with strong critical thinking and decision-making skills - Confident working with reporting, spreadsheets, and workflow systems such as Jira - Experience designing and delivering training and capability-building initiatives - Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment DUTIES - Lead, coach, and develop Team Leads and Managers - Support ownership of the quality and consistency of daily operations - Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends - Ensure high standards of validation, accuracy, and consistency across the function - Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable - Manage escalations above Team Lead level and remove blockers to ensure effective delivery - Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams - Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources - Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy - Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery - Build and streamline training programmes for new hires and existing team members - Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Follow us on Facebook Follow us on LinkedIn Visit our Website