Pharmacy Technician - Care Team
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more - 401K Retirement Plan (with company match) - Tuition, Professional License and Certification Reimbursement - Paid Time Off, Holidays and Volunteer Time - Paid Orientation and Training - Established in 11 states - Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at .
ResponsibilitiesThe Pharmacy Technician – Care Team will support patient care of Harmony Cares patients through centralized coordination with care team pharmacists. The Pharmacy Technician – Care Team is responsible for supporting optimized medication management patient care and service workflow. This position plays a key role in maintaining a high level of patient and care team satisfaction with exceptional customer service.
Essential Duties and Responsibilities
- Perform as a highly dependable member of an interdisciplinary team
- Quickly and accurately enter information into the EMR, review patient records and other available information to identify and work to resolve potential discrepancies
- Manage correspondence with providers, intake patient laboratory results, and monitor patient appointments/follow-up
- Collaborate with other members of the interdisciplinary team on medication related issues
- Communicate regularly with patients through phone or EMR portal regarding medication needs and/or pharmacist plan coordination
- Provides patient education on medication interactions, diet instructions, and adverse reactions related to medication management
- Determine and support patient enrollment in medication patient assistance programs
- Support pharmacists with other administrative tasks
- Identify and escalate medication issues that fall outside established protocols
- Communicate effectively with patients, providers, staff members, service teammates, and pharmacies
- Optimize care team pharmacy service workflows and processes to improve efficiencies and improve outcomes
- Ensure maintenance of and adherence to established policies and procedures related to care team pharmacy
- Maintain accurate and appropriate documentation within EMR
- Assist with report development and tracking of service metrics
- Assist the service, clinical team, regional chief medical officer, and operations partners with ad hoc projects and responsibilities as indicated
- Other duties as assigned
Required Knowledge, Skills, and Experience
- Active Certified Pharmacy Technician (CPhT)
- Current and unrestricted pharmacy license or required training/certification per state guidelines
- 3 years’ experience in a pharmacy technician role
- Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
- Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
- Ability to work independently with minimal supervision
- Strong interpersonal, analytical and problem solving skills
Preferred Knowledge, Skills, and Experience
- Proficiency with Microsoft Office (Word, Excel)
- Experience working with pharmacy technician protocols
- Experience with EMR or pharmacy system
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