Process Improvement Manager

TXDPS is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction. The contractor will be responsible for: - Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. - Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. - Conducting an end-to-end review of selected business processes across designated departments or functional areas. - Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. - Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies. - Designing optimized "To-Be" workflows and transition plans. - Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. - Establishing metrics to track improvements and ROI. - Facilitating working sessions, process mapping workshops, and training as needed. - Collaborating with IT and operations teams to align process improvement plans with system capabilities. - Supporting the development of implementation roadmaps and change management strategies. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred - Experience 8 Required - Process engineering, operations optimization, or business process improvement 5 Required - Evaluating current state processes and optimizing processes 1 Required - Specifying software system requirements to design improved solutions 1 Required - Six Sigma Black Belt certification 1 Required - Proven track record of leading process transformation initiatives in large organizations 1 Required - Proficiency in process modeling tools (e.g., Visio etc.) 1 Required - Strong facilitation, communication, and stakeholder management skills 1 Required - Experience with operational metrics, workflow optimization, and cross-functional team collaboration 1 Required - Experience in regulated or government environments 1 Preferred - Familiarity with process automation or low-code tools 1 Preferred - Lean certification 1 Preferred Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology. Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.