Processing Associate

Job Description:

• Perform systems inquiry and data entry using a terminal or personal computer
• Process transactions and post them to appropriate accounts
• Investigate and resolve sometimes complex processing issues
• Maintain accurate records, including logging, coding, and verifying information
• Audit records and computer files
• Gather data and prepare reports
• Perform basic mathematical calculations
• Compose routine correspondence, including letters and memos
• Use the telephone regularly to receive and relay information
• Operate an adding machine or calculator
• Communicate with coworkers and the public
• Train less senior staff members in departmental procedures
• Rotate within the area as needed to perform processing or cashiering functions and/or complete training

Requirements:

• High school diploma or equivalent
• Ability to perform systems inquiry, data entry, and use a terminal or personal computer
• Knowledge of basic business grammar and spelling
• Knowledge of business processing procedures
• Ability to work within time, productivity, and quality constraints
• Ability to maintain accurate records and accurately log, code, and verify information
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
• Ability to compose routine correspondence, including letters and memos
• Ability to use the telephone regularly to receive and relay information
• Ability to operate an adding machine or calculator
• Ability to communicate effectively with others in a work environment and with the public
• Willingness to rotate within the area as needed
• Ability to perform monetary transactions
• Knowledge of basic insurance terminology
• Ability to make discretionary decisions based on existing policy
• Ability to use the telephone extensively
• Ability to read a map
• Willingness and ability to work extended or irregular hours, holidays, and/or weekends
• Regular and reliable attendance is essential
• Must consent to a background and drug screen if offered employment

Benefits:

• Overtime earning potential at time and a half the hourly wage
• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)
• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options
• 401(k) plan
• 50% company match on employee contributions up to 6% of pay
• Additional company contribution of 4% of pay each pay day
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
• Paid Time Off (PTO), eligible at 90 days of employment
• Up to 12 PTO days annually for full-time new employees
• 10 company-paid holidays annually
• 1 mental health day
• 2 floating holidays
• 1 volunteer day
• Paid leave programs, including parental, bereavement, jury duty, and military leave
• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement
• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program