Product Analyst

The Product Analyst position serves as a Subject Matter Expert (SME) for the organization’s sampling applications and associated Lines of Service (LOS). This role supports Product Management, Commercial Development, and Client-facing teams by providing detailed product knowledge, requirements analysis, and solution support. The Product Analyst plays a critical role in translating business and client needs into clear product requirements, supporting product delivery, and ensuring alignment between product capabilities, operational execution, and client expectations. KEY RESPONSIBILITIES: Maintain product documentation Product & Domain Expertise: Serve as the SME for sampling applications and LOS offerings. Maintain deep knowledge of product functionality, workflows, integrations, data, compliance requirements, and operational dependencies. Act as an escalation point for product-related questions, issues, and decision support. Product Lifecycle Support: Support all phases of the product lifecycle including ideation, discovery, definition, development, launch, and post-launch optimization. Assist Product Managers with roadmap planning, feature prioritization, and lifecycle management activities. Agile Product Delivery: Actively participate in agile ceremonies including backlog grooming, sprint planning, stand-ups, sprint reviews, and retrospectives. Support the creation, refinement, and prioritization of epics, features, and user stories with clear acceptance criteria. Requirements & Analysis: Gather, analyze, and document business, operational, regulatory, and client requirements. Translate complex needs into detailed functional requirements and user stories that are consumable by technical and delivery teams. Stakeholder Collaboration: Partner closely with Product Management, Technology, Operations, Compliance, Quality, Commercial Development, and Client Services teams to ensure shared understanding and alignment throughout delivery. Testing & Validation: Support user acceptance testing (UAT) planning and execution. Validate delivered solutions against requirements and acceptance criteria to ensure quality, usability, and regulatory compliance. Commercial & Client Support: Support Commercial Development and Sales teams during client meetings, RFP responses, and solution design activities. Participate in client-facing discussions to explain product capabilities, workflows, and value propositions. Launch & Enablement: Support product and feature launches by assisting with internal enablement, training materials, release documentation, and client communications. Continuous Improvement: Analyze product performance, client feedback, and operational metrics to identify enhancement opportunities. Recommend product, process, or workflow improvements to optimize value delivery. Documentation & Knowledge Management: Create and maintain product documentation including workflows, process maps, requirements artifacts, and reference materials for internal and client-facing use. The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS: Education/Training: Bachelor’s degree in Business, Information Systems, Healthcare, or a related field, or equivalent experience Related Experience: Minimum of 3–5 years of experience in a Product Analyst, Business Analyst, or similar role supporting software applications, preferably within healthcare, pharmaceutical services, or regulated environments. KNOWLEDGE, SKILLS & ABILITIES: Excellent communication skills and collaboration skills to work effectively across multiple disciplines with the ability to explain complex data concepts to non-technical stakeholders. Demonstrated attention to detail. High level of accuracy and attention to detail in documentation activities. Knowledge and understanding of the Prescription Drug Marketing Act (PDMA) preferred. PHYSICAL DEMANDS: Ability to work for extended periods at a computer workstation and use office equipment Ability to participate in meetings, both in-person and virtually, which may require sitting or standing for extended periods Visual acuity sufficient for reading and reviewing detailed reports and documentation May involve occasional travel Remote work schedule – Full time remote position, with the need to travel as needed based on client or business needs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base pay range for this position is $80,000-110,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.