Product Manager - Insurance & Billing
Sessions Health is a fast-growing, fully remote company on a mission to simplify the lives of mental health providers through intuitive EHR technology. Billing is one of the most complex and consequential areas of an EHR. The Product Manager, Insurance Billing owns the full billing experience: insurance workflows, self-pay, payments, and financial tools that directly affect whether practitioners get paid. This role serves as the product team's subject-matter expert, owning discovery, requirements, and delivery for billing-related features in close collaboration with Engineering, Customer Success, Insurance Billing Specialists, and customers. About Sessions Health Where Mental Health Meets Technology: At Sessions Health, we’re on a mission to make the lives of mental health providers easier. As an innovative and ethics-first company, we help mental health practices run with confidence. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast-growing technology company reshaping how mental health providers run their practice. Description
Key Responsibilities
Own discovery and product work across the full billing experience, including insurance workflows, self-pay, payments, and financial tools Own billing strategy, prioritization, and roadmap planning with a focus on making billing a competitive advantage for the platform Conduct practitioner interviews, biller focus groups, and customer conversations to understand workflow problems in depth Research competing EHR billing products and benchmark against industry standards to identify gaps and opportunities Translate complex billing requirements into clear product requirements and user experiences Write PRDs, user stories, acceptance criteria, and supporting documentation in alignment with the product team's established format and process Submit all product requirements for review before sharing with Engineering or leadership Work closely with Product Design to make advanced billing functionality accessible without unnecessary complexity Collaborate with Engineering throughout development to answer domain questions, clarify requirements, and validate completed work Use AI tools to accelerate discovery, surface patterns in customer feedback, and support requirements analysis Lead product acceptance testing for assigned features, verifying delivered functionality against approved requirements Analyze customer feedback, support trends, feature requests, and survey findings to identify opportunities and measure outcomes Work with Customer Success and billing specialists to distinguish product problems from education, operational, or payer issues Contribute to a scalable billing product strategy as Sessions Health grows into larger and more complex practices Who You Are We're looking for someone who: Asks the right questions before proposing a solution Communicates proactively about risks, gaps, and dependencies Writes requirements that Engineering can actually build from Values process while remaining adaptable when priorities shift Brings genuine curiosity about why billing workflows break down, not just how they currently work What You'll Bring 3 to 5 years of significant hands-on experience with mental health insurance billing, preferably in an outpatient mental health practice, billing organization, or Mental Health EHR environment Strong working knowledge of the insurance-claim lifecycle from service through submission, adjudication, payment, denial, correction, and resubmission Familiarity with CPT codes, ICD-10 diagnoses, payer IDs, NPIs, taxonomy codes, ERAs and EOBs, secondary claims, eligibility verification, and prior authorization Demonstrated ability to explain complex billing concepts clearly to people who are not billing experts Strong problem-solving skills and genuine curiosity about why workflows fail, not merely how they currently operate Ability to listen carefully to customers, identify the underlying problem, and avoid anchoring immediately to a requested solution Excellent written communication and organizational skills Comfort working cross-functionally with Product, Design, Engineering, Customer Success, and leadership Ability to manage ambiguity and move work forward independently while knowing when broader input is needed Additional Experience We'd Love 1 to 2 years of product management experience is preferred. Candidates with substantial mental health billing expertise who demonstrate strong analytical thinking, customer empathy, written clarity, and sound judgment are encouraged to apply. Experience working with software teams, SaaS products, or product requirements is a strong plus. Preference will be given to candidates with EHR experience.
Benefits
Flexible work schedule to support work-life balance. Fully remote work environment. Generous PTO and paid federal holidays. Comprehensive health, dental, and vision coverage. Disability insurance. 401(k) match, with potential for performance bonuses. We are committed to supporting the well-being of our employees through competitive benefits and a remote-friendly work environment. Your growth and satisfaction are important to us, and we strive to create an environment where you can thrive. Salary $105,000 - $125,000 per year