Product Manager - Learning Technologies

Job Title: Product Manager - Learning Technologies

Job Location: Work at Home, North Carolina, United States

Job Location Type: Remote

Job Contract Type: Full time

Job Seniority Level:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Product Manager - Learning Technologies will lead the implementation, integration, and optimization of enterprise learning platforms and technologies while working closely with product, integration, and architecture teams to ensure successful platform deployments, data migrations, and system enhancements. This is a hands-on leadership role combining strategic coordination with direct involvement in requirements gathering, configuration support, data validation, and end-user testing across multiple learning technology initiatives.

What You Will Do:

Platform Implementation & Configuration

• Lead the implementation and configuration of learning platforms including LMS and LXP systems
• Define platform requirements, configuration settings, and customization needs
• Coordinate with vendors and implementation partners on setup, configuration, and deployment activities
• Develop and maintain platform documentation including user guides, FAQs, and training materials

Data Migration & Validation

• Lead data migration activities including data extraction, mapping, transformation, and loading
• Define data requirements, field mappings, and business rules for migration
• Execute and oversee data validation and reconciliation testing to ensure accuracy and completeness
• Identify and resolve data quality issues; escalate complex issues as needed
• Maintain audit trails and documentation for compliance and reporting purposes

Testing & Quality Assurance

• Develop test strategies, test plans, test cases, and test scripts for platform implementations and integrations
• Lead functional testing, regression testing, and integration testing activities
• Coordinate user acceptance testing (UAT) with business stakeholders and end users
• Document defects, track resolution, and validate fixes prior to release
• Oversee pilot rollouts and gather user feedback to inform improvements

Integration & Technical Coordination

• Partner with integration teams on system connectivity including SSO, HRIS, and content provider integrations
• Define integration requirements, data flows, and technical specifications
• Lead troubleshooting and issue resolution for platform and integration issues
• Coordinate vendor technical reviews and platform evaluations

Stakeholder Management

• Gather and document business requirements from L&D stakeholders across business units
• Facilitate working sessions to validate requirements and solution designs
• Communicate project status, risks, and issues to leadership and stakeholders
• Coordinate across workstreams to ensure alignment and dependency management
• Provide guidance and direction to analysts and contractors supporting initiatives

Required Qualifications

• 5+ years' experience in Learning Technology, L&D systems, or related IT systems analysis
• 5+ years' experience leading platform implementations, upgrades, or migrations
• 3+ years' hands-on experience with data migration, validation, reconciliation, and quality assurance
• 3+ years' experience working with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
• 2+ years' experience with Cornerstone Galaxy Unified Platform
• 2+ years' experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies
• 2+ years' experience developing test strategies and leading UAT
• 2+ years' experience with stakeholder management including documentation of requirements and communicating updates
• 2+ years' experience leading multiple concurrent initiatives and driving results through collaboration
• 1+ year experience working with AI Products

Preferred Qualifications

• Experience leading data migration projects including ETL processes and data mapping
• Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors)
• Experience leveraging AI/ML-driven analytics to personalize learning pathways and recommend content based on learner behavior and performance data.
• Familiarity with implementing or integrating AI-enabled features in learning platforms (e.g., chatbots, predictive analytics, adaptive learning engines) to enhance user engagement and outcomes.
• Background in instructional design or learning experience design
• Healthcare, retail, or pharmacy industry experience
• Experience managing or coordinating offshore or contractor resources

Education

• Bachelors Degree in Learning & Development, Instructional Design, Information Systems, Business or related field

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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