Product Owner (Customer Experience)

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

We are looking for a Product Owner (Customer Experience).

In this role, you will own the end-to-end customer journey across our products, from the first visit to meaningful long-term connections. Your mission is to find the biggest growth opportunities in a product used by a million-strong audience, remove whatever stands between users and a great experience, and turn every improvement into measurable business results.

Your main tasks will be:

• Own the customer journey end-to-end, from registration to quality conversations, identifying friction points and growth opportunities across the whole funnel.
• Dig into data yourself: explore analytics with AI tools (e.g., querying BigQuery via MCP), validate insights, and turn them into strong, evidence-backed hypotheses.
• Write concise product briefs and drive ideas through specs, prototyping, and release together with developers, analysts, and designers.
• Build and prioritize the backlog based on the value each initiative brings to users and the business.
• Connect every initiative to business impact (revenue, net profit) rather than isolated conversion gains.
• Scale successful experiments across our product portfolio.

We expect from you:

• Experience as a Product Owner, Product Manager, Project Manager, or Team Lead in B2C products; startup experience is welcome.
• A hands-on approach: you do the analysis, write the briefs, and push ideas through to results yourself.
• Practical experience using AI tools for product analytics and documentation.
• Strong command of product metrics and funnel analytics, combined with a solid understanding of unit economics.
• Track record of owning a business metric (revenue, turnover, net profit), not only conversion rates.
• Strong prioritization skills and comfort working with a broad scope.
• Persistence and drive to achieve results in challenging conditions.
• A technical background (degree in a technical field or previous development experience) is a strong plus.

Why join:

• Real influence on the user experience of a product with a million-strong audience.
• Freedom to improve anything along the customer journey, from small UX fixes to bold product changes.
• A role for people who want challenging problems and a fast path to growth.

What do we offer:

• REMOTE OPPORTUNITY to work full-time;
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!

Experience as Product Owner, Product Manager, Project Manager, or Team Lead in B2C products; hands-on analysis and documentation; practical AI tool use; strong product metrics and unit economics; track record owning business metrics; technical background preferred.

Key Responsibilities

• owning customer journey
• analyzing product data
• prioritizing backlog

Skills & Tools

BigQuery, MCP

Job Details

• Category: Product Management
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Serbia or Spain or Poland or Georgia
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement

About Social Discovery Group

A group of social discovery companies creating platforms that connect people online across cultures and regions. — Industry: Information Technology