Program Coordinator

Title: Program Coordinator - Morning Sun Financial Services Schedule: Monday through Friday, daytime hours. Remote with travel required throughout the state as needed. Salary: $50,000 annual salary plus Full-Time benefits and Paid Time Off Location: Remote; Applicant must be located in the state of South Carolina. Job Summary: Morning Sun is a Fiscal Management Service (FMS) dedicated to supporting individuals with disabilities who elect to participate in Self-Administered Services. The Program Coordinator provides support to clients and their families throughout the enrollment process and offers ongoing support during the continuation of services. Job Duties Include: - Lead participant onboarding, orientation, training, and enrollment paperwork - Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections - Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments - Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems - Serve as a subject matter expert on state program rules, regulations, and internal policies; provide guidance to participants, employees, and internal staff - Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up - Manage program communication and administrative systems - Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics - Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures - Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction Requirements: - 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred - Experience with or knowledge of State programs - Ability to pass Department of Human Services background check - Valid Driver’s License and Valid Car Insurance - Ability to drive, as needed, to meet the needs of the Program Coordinator role