Property Management Coordinator
About the Client - Our client is a US-based property management business that oversees residential rental properties, including single-family and multifamily units, on behalf of property owners. - They’re growing, and daily tenant communication, leasing paperwork, maintenance follow-ups, and bookkeeping are taking up more of their time. - They’re looking for a dependable, detail-oriented coordinator who can keep operations running smoothly and know when to bring them in. Why does this role exist? - The client needs to step back from daily tenant and admin work without anything slipping through the cracks. - This role exists to take over day-to-day operations, from tenant communication and leasing to maintenance coordination, light bookkeeping, and owner updates. - In your first 30 days, you’ll learn their systems, properties, tenants, and vendors, and handle requests quickly and independently so the client can trust you to run the day-to-day. The Impact you’ll make - Tenant Communication - Answer tenant calls, emails, and texts within set response times - Log maintenance requests and send confirmation to the tenant - Send rent reminders before the due date and late notices after - Share move-in and move-out instructions - Send building notices about inspections, water shutoffs, pest control, or repairs - Escalate emergencies to the property manager right away - Leasing & Lease Administration - Post vacancy listings on Zillow, Apartments.com, Facebook Marketplace, and similar sites - Respond to prospect inquiries and schedule showings - Send rental applications and track which ones are complete