Protection Case Manager
Mojo Mortgages is a digital mortgage & Protection broker on a mission to become the UK’s biggest and most disruptive. Backed by our family of brands: Uswitch, Money, Confused and Zoopla we’re scaling fast and rebuilding the mortgage & Protection experience from the ground up.
We're all about pushing the boundaries, doing things differently, and delivering outstanding service that makes a real difference in people's lives.
We're looking for talented and driven individuals to join our team and help us achieve our mission. If you're passionate about making a positive impact, love to innovate, and want to be part of a dynamic and fast-paced team, we want to hear from you.
What will you be doing?
Our team is fast-paced and high volume, handling 120-160 cases at a time. You will be managing a busy pipeline of post-submission protection cases, working efficiently to progress applications in underwriting towards an offered outcome and ensuring policies are placed on risk. Duties include:- Tracking the Progress of submitted Cases in underwriting
- Speaking to customers to obtain further information
- Speaking to insurers and GP surgeries manage and expedite the process.
- Liaising with Sales Managers and Protection Experts to keep them updated
- Working with Salesforce and Google Sheets to track and manage case progress.
- Being accountable for the success of keeping the lead warm and engaged.
What do we need from you?
- Minimum of 2 years experience working within a protection or case management environment
- Proven experience of working with a high caseload.
- Strong organisational skills to manage a busy and constantly changing pipeline of cases.
- Ability to provide a best-in-class customer experience, going above and beyond each time for your customers.
- Familiar with using CRM’s, such as Salesforce - Google Sheets/Excel.
- Strong attention to detail
- Proactive mindset and willingness to take on new cases or challenges
What you'll get in return..
We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better. We’ve taken a lot of time to put together a benefits package we think you’ll love.- A starting salary of £32,000 per annum and 25 days holiday plus bank holidays. Additionally, you'll get an extra half day off for your birthday, a full day off if you move house, and 2 company-wide close down days per year!
- Career Progression: Grow with us! Our Case Manager Promotion Framework offers two clear tiers to boost your base salary to £34,000 and £36,000. You can unlock these tiers through End of Year Reviews by consistently hitting your performance metrics and living Mojo's core behaviours.
- Working Hours: This is a 39-hour per week role, structured to give you an earlier finish on Fridays!
- Monday to Thursday: 9:00 am - 6:00 pm (includes a 1-hour lunch)
- Friday: 9:00 am - 4:30 pm (includes a 30-minute lunch)
- Work from anywhere in the world for up to 22 days per year.
- Sick pay and sick pay insurance.
- Wellness programme from Able Futures.
- Subsidised private medical insurance.
- Critical Illness cover & Death in service.
- Enhanced parental & adoption pay.
- Compassionate leave.
- Long service awards up to £7000.
- And more!
2+ years protection or case management experience, ability to manage high caseloads, Salesforce and Google Sheets/Excel proficiency, strong organisation and communication skills.
Key Responsibilities
- managing cases
- liaising insurers
- engaging customers
Skills & Tools
Salesforce, Google Sheets, Excel
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — London, London, United Kingdom
- Salary: GBP 32,000 – 32,000 / year
- Languages: English
Benefits
- Generous paid time off
About Mojo Mortgages
A digital mortgage and protection broker aiming to simplify the mortgage and protection experience. — Industry: Finance