Provia WMS Support Analyst

Role: Provia WMS Support Analyst Location: Remote Position Overview: We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product) Support Analyst to provide functional and technical support for our warehouse management operations. The ideal candidate will act as a bridge between business users and technical teams, ensuring smooth system operations by analyzing issues, documenting findings, and coordinating with database administrators and developers for resolution. Key Responsibilities:

• Serve as the first point of contact for Provia ViaWare WMS-related issues within

warehouse and logistics operations.

• Debug and analyze system issues by reviewing log files and running queries to identify

potential root causes.

• Document issues clearly with detailed findings and submit to the DBA or development

team for further action.

• Collaborate with operations, IT, and vendor teams to ensure timely resolution of system

incidents.

• Assist in validating fixes and enhancements, ensuring they align with business and

operational needs.

• Maintain a knowledge base of known issues, resolutions, and best practices for

operational staff.

• Support system updates, patches, and upgrades by conducting functional testing and

reporting results.

• Provide guidance and basic training to warehouse and transportation staff to improve

system adoption and reduce recurring issues. Required Qualifications & Skills:

• Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS

version 5.5”

• Experience reading older log file formats, older database schema from that version.
• Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in

use. Ability to run and review Oracle SQL queries for issue analysis.

• Ability to work without always having up-to-date documentation (because with older

systems documentation tends to be spotty).

• Comfort with debugging, reverse engineering, or maintaining/dealing with legacy

interfaces or customizations.

• Strong documentation and communication skills to translate technical findings into

clear, actionable insights for business teams.

• Self-starter who can hit the ground running with proactive problem-solving mindset

and with the ability to work across operations and IT teams.

• Strong understanding of logistics and transportation industry processes.

Nice-to-Have

Skills:

• Familiarity with C++ and 4GL coding for understanding system customizations.
• No Coding Skills are required, but ability to read C++ and 4GL code is nice to have
• Knowledge of warehouse automation systems, ERP or TMS integrations.
• Experience in incident tracking and ticketing systems.

This is a remote position.