Quality Analyst
Key Responsibilities
The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements involve confirming that activity efforts align with casework expectations and outcome. Activities may include discerning soft skills in phone calls and clear communication in emails. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.
Required minimum qualifications
- Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
- Experience following defined processes.
- Must be a US Citizen
Preferred qualifications
- Experience with CMS's 1095-A
- Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.
- Experience providing data that supports project decision
- Previous Federal Government experience.
Disclaimers
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Compensation Range
$17.75-23.00Shift
Day Shift
Telework
Full Time Telework
Travel Requirement
No-Travel Not Required
Bachelor's degree or equivalent, or four years of relevant experience in lieu of degree; defined-process experience and US citizenship required. MS Office, communication, CMS 1095-A, and process improvement experience preferred.
Key Responsibilities
- reviewing cases
- evaluating interactions
- providing coaching
Skills & Tools
Microsoft SharePoint, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Lean Six Sigma, Agile, CMS 1095-A
Job Details
- Category: Quality Assurance
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 36,920 – 47,840 / year
- Languages: English
About ASM Research
A research and consulting company supporting government programs. — Industry: Consulting Services