QuickCode Clinical Success Manager

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients.Our software focuses on three key areas:

• Time savings through automation
• Error reduction through automated systems
• Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Why this role matters

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers. QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively. QuickCode bridges the knowledge gap between the clinical team and the billing team.

We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment. The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization. As the QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing. With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.

Why this role matters

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers. QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively. QuickCode bridges the knowledge gap between the clinical team and the billing team.

We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment. The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization. As the QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing. With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.

Why this role matters Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients. Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers.  QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively.  QuickCode bridges the knowledge gap between the clinical team and the billing team.   We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment.  The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback.   The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization.   As the  QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing.  With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country. $125,000–$140,000 in total on-target earnings (OTE) Variable compensation determined by achieving renewal targets (ARR) and new sales goals (CARR). Responsibilities Include:

Work with the sales team to demonstrate Radformation’s QuickCode automated billing QA software to prospective customers

Evaluate clinical workflows to guide QuickCode configuration to improve efficiency

Drive customer adoption through implementation and training, establishing sustainable QuickCode workflows

Troubleshoot customer issues, which could include configuration, documentation, coding, or software errors, independently or with the help of the programming team

Proactively check in with current customers to hear feedback and share new features

Host webinars to answer clinics’ questions and highlight features

Test new versions and provide clinical feedback on the software to aid in development and quality assurance

Develop training materials to distribute to clinics

Research new coding guidelines and stay current as updates are released

Required Education and Experience:

Minimum 2 years of clinical experience in radiation oncology and medical coding

Minimum 2 years of experience with ARIA and/or MOSAIQ OIS

AMAC ROCC certified or equivalent

Strong critical thinking skills

Exceptional presentation skills

Positive attitude and a passion for excellence in patient care

Preferred Experience:

5 years of clinical experience in radiation oncology and medical coding

5 years of experience with ARIA and/or MOSAIQ OIS

Customer service experience

Abilities

Enthusiastic about learning new technologies and sharing them with the healthcare community

Thrives with a busy schedule and constant learning environment

Excels at multitasking and managing multiple projects simultaneously

Enjoys listening to clinics’ needs and developing relationships with clinical leaders

Master of coding and radiation oncology clinical workflow

Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

Strong organizational skills and ability to work independently

Highly motivated to help clinicians improve their workflow

Excellent communication skills, both written and oral

Non-judgmental personality and welcoming of ideas and feedback

Benefits & Perks — What Makes Us RAD

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.

For US teammates (via TriNet)

Health & Wellness

• Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
• Health coverage starting on day one
• Short-term and long-term disability and supplementary life insurance

Financial & Professional Growth

• 401(k) with employer match vested immediately
• Annual reimbursement for professional memberships
• Conference attendance and continued learning opportunities

Work-Life Balance & Perks

• Self-managed PTO and 10 paid holidays
• Monthly internet stipend
• Company-issued laptop and one-time home office setup stipend
• Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters

For global teammates (via Deel): At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.

Our Commitment to Diversity

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Agency & Candidate Safety Notice

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].

AI & Hiring Integrity

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.

Requires 2+ years in radiation oncology and medical coding, 2+ years with ARIA or MOSAIQ OIS, AMAC ROCC certification or equivalent, critical thinking, presentation, communication, and organizational skills.

Key Responsibilities

• demonstrating software
• training clinics
• troubleshooting issues

Skills & Tools

QuickCode, ARIA, MOSAIQ OIS, Eclipse TPS

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 125,000 – 140,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Radformation

A healthcare software company that automates radiation oncology workflows and billing quality assurance. — Industry: Information Technology