Real Time Specialist Workforce Management
Summary
TTEC is hiring a Temporary Workforce Management Specialist – Real Time to coordinate staffing and adjust daily programs to meet client needs. The role analyzes staffing levels and call volumes, prepares staffing reports, and recommends short-term headcounts.
Responsibilities
- Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
- Forecast staffing and recommend headcounts on a day-to-day, short-term basis
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
Skills
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience
Qualifications
Must Haves
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
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