Registration Specialist

Company Description

The Mandt System is an organization dedicated to promoting safe, respectful, and person-centered practices in human services, education, healthcare, and related environments. The company provides training, tools, and resources that help organizations improve relationships, reduce conflict, and create safer workplaces. Its programs emphasize trauma-informed care, dignity, and collaboration, supporting professionals who work with diverse populations. The Mandt System values continuous learning, high-quality service, and partnership with clients to achieve sustainable positive outcomes for the people they serve. Role Description The Registration Specialist is a full-time remote role responsible for managing and processing registrations for Mandt System trainings, events, and programs. Day-to-day tasks include entering and updating registration information in the system, verifying participant details for accuracy, and ensuring that all required documentation is complete. The Registration Specialist will respond to inquiries via phone and email, provide clear information about registration procedures and schedules, and offer courteous, timely customer service to participants and client organizations. This role also coordinates with internal teams to resolve registration issues, maintains accurate records for reporting purposes, and supports improvements to registration workflows and processes.

Qualifications

Demonstrated skills in Registration and Patient Registration or similar data entry and enrollment processes. Strong Phone Etiquette and Customer Service skills, with a focus on respectful, professional interactions. Effective Communication skills, including clear written and verbal communication with participants and team members. Attention to detail, accuracy in data entry, and ability to manage multiple registrations and deadlines. Comfort with remote work, including reliable internet access and proficiency with office software and CRM or registration systems. Experience in administrative, customer service, or scheduling roles; experience with training or education organizations is beneficial. Ability to work independently, prioritize tasks, and collaborate with cross-functional teams. High school diploma or equivalent required; additional education or relevant certifications are an asset.