[Remote] 988 Program Coordinator

Note: The job is a remote job and is open to candidates in USA. Centerstone is a nonprofit behavioral health system providing care and crisis response services. The Program Coordinator oversees the day-to-day operations of a remote 24/7/365 behavioral health crisis response team, supporting service quality, staff performance, operational efficiency, scheduling, reporting, and coordinated care for individuals in crisis.

Responsibilities

• Provide day-to-day operational oversight of crisis services staff, ensuring consistent, high-quality service delivery
• Develop, implement, and revise program procedures to ensure alignment with organizational standards, contractual requirements, and industry best practices in coordination with leadership
• Monitor program performance, documentation, and service outcomes to support quality improvement and operational effectiveness to report to leadership
• Collect, analyze, and report operational data to support internal leadership, external partners, and contractual reporting requirements
• Coordinate with multidisciplinary teams and community partners to promote continuity of care and effective service coordination
• Support staff through hiring, coaching, training, performance monitoring, and ongoing professional development to maintain a competent and engaged workforce
• Assist with administrative and operational functions, including scheduling, workflow coordination, and other program needs
• Maintain scheduling to ensure adequate coverage needs while staying within budget restrictions
• Assist in administrative tasks as needed
• Maintain professional, culturally responsive, and person-centered interactions with community stakeholders, colleagues, behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care
• Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices

Skills

• Effectively communicate via written, verbal, in person and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention
• Communicate clearly and appropriately; provides excellent customer service
• Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist is required
• Two years of experience in crisis intervention, call center operations, or behavioral health services
• Experience in a supervisory, shift lead, or team coordinator role
• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional
• Master's Degree preferred

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program
• Fully remote work arrangement

Company Overview