[Remote] Account Support Manager

Note: The job is a remote job and is open to candidates in USA. Coeur Workforce Solutions provides accurate, compliant, and reliable payroll services for its clients. The Payroll Support Account Manager manages client payroll cycles from start to finish, processes payroll, resolves discrepancies, supports tax and compliance needs, and helps clients use payroll systems effectively.

Responsibilities

• Process client payroll timely and accurately
• Audit payroll data for errors before processing (hours, earnings, deductions, taxes)
• Troubleshoot payroll discrepancies
• Support clients with payroll-related questions
• Maintain and update employee payroll information in the HRIS/Payroll system
• Assist clients with new hire setup and employee changes
• Guide clients through HRIS/Payroll software usage (UKG experience is a plus)
• Manage a portfolio of clients, providing responsive and proactive communication
• Create and maintain positive relationships with clients
• Timely submission of 401(k) files
• Support special projects, audits, data clean-ups, and process improvements

Skills

• Strong payroll accuracy and attention to detail is a MUST
• Customer service mindset with the ability to communicate confidently and clearly
• Problem-solving and ability to troubleshoot payroll and system-related issues
• Comfortable learning new payroll/HR technology and tools
• Organized, deadline-driven, and able to manage multiple payrolls and clients
• Positive, team-oriented attitude with a strong sense of ownership
• Bachelor's degree required (HR or business curriculum preferred)
• Experience may be considered in lieu of a degree
• UKG experience required
• Monday–Friday
• 8:00am to 5:00pm (Central Time)
• Remote
• Highly detail-oriented
• Comfortable with repetitive and time-sensitive payroll processes
• People-oriented with strong relationship-building skills
• Adaptable and able to prioritize shifting deadlines

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Volunteer time off
• Life insurance
• Long-term disability
• Remote work arrangement

Company Overview