[Remote] AI Software Engineer

Note: The job is a remote job and is open to candidates in USA. Hallmark Health Care Solutions is a healthcare technology company that develops technologies and support services to improve patient care and community health outcomes. The AI Software Engineer will design, build, deploy, and independently deliver production-grade AI, machine learning, generative AI, agentic AI, and RAG solutions while collaborating with distributed engineering, product, architecture, and leadership teams.

Responsibilities

• Understand business problems and translate them into scalable AI/ML and Generative AI solutions
• Design, develop, and deploy enterprise-grade AI systems with a strong focus on reliability, scalability, monitoring, and measurable outcomes
• Lead or contribute to multiple AI initiatives simultaneously while coordinating with engineering leads, product managers, architects, and offshore teams
• Independently drive proof-of-concepts, pilots, and production implementations
• Design and implement Agentic AI workflows capable of multi-step reasoning, orchestration, task automation, and intelligent decision support
• Build AI agents using frameworks such as LangChain, LangGraph, LlamaIndex, CrewAI, MCP, or equivalent orchestration platforms
• Implement memory management, evaluation pipelines, guardrails, failure recovery, and observability for production AI systems
• Develop prompt engineering strategies and optimize LLM interactions for enterprise use cases
• Build scalable Retrieval-Augmented Generation (RAG) systems including:
• Document ingestion pipelines
• Chunking strategies
• Embedding generation
• Vector databases
• Hybrid semantic and keyword retrieval
• Re-ranking pipelines
• Citation traceability
• Work with vector stores such as FAISS, Pinecone, Weaviate, or similar technologies
• Implement evaluation frameworks to measure retrieval quality and response accuracy
• Develop and optimize ML and Deep Learning models for predictive analytics, classification, forecasting, NLP, computer vision, and recommendation systems
• Work with modern ML frameworks such as PyTorch, TensorFlow, Scikit-learn, XGBoost, and Hugging Face
• Participate in model fine-tuning, instruction tuning, RLHF, LoRA, and PEFT initiatives where applicable
• Build scalable AI infrastructure on cloud platforms such as Azure, AWS, or GCP
• Implement MLOps best practices including CI/CD pipelines, model monitoring, experiment tracking, infrastructure automation, and deployment orchestration
• Work with tools such as Docker, Kubernetes, Terraform, MLflow, Airflow, and GitHub Actions
• Optimize infrastructure usage, performance, and operational cost
• Work closely with onsite and offshore engineering teams to ensure smooth delivery and communication
• Collaborate with technical leads, architects, QA teams, DevOps teams, and product stakeholders
• Mentor junior engineers and contribute to AI capability building within the organization

Skills

• • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, Machine Learning, or related field
• • 6+ years of software engineering experience with at least 3+ years focused on AI/ML and Generative AI initiatives
• • Hands-on experience building and deploying production AI systems
• • Experience delivering AI initiatives independently in enterprise environments
• • Understanding of LLMs, Agentic AI architectures, and RAG systems
• • Python programming skills and experience with APIs, distributed systems, and data engineering concepts
• • Experience working in onsite/offshore collaboration models
• • Excellent communication, analytical thinking, and problem-solving skills
• • Experience in Healthcare, Workforce Management, Staffing, Compliance, or Enterprise SaaS domains
• • Exposure to AI governance, compliance, security, and responsible AI practices
• • Experience with Computer Vision, NLP, forecasting, or healthcare AI use cases
• • Knowledge of HIPAA-compliant AI solution development is a plus
• • Exposure to AI evaluation frameworks such as LangSmith, RAGAS, or equivalent
• • Experience integrating AI solutions with enterprise platforms and third-party systems

Benefits

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
• Unlimited Paid Time Off
• Pre-Tax and Roth 401(K) Retirement Options
• On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

Company Overview

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