[Remote] Application Operations Administrator
Note: The job is a remote job and is open to candidates in USA. Infinite Computer Solutions is seeking an Application Operations Administrator to support business-critical applications. The role is responsible for application availability, performance, stability, security, monitoring, troubleshooting, incident resolution, automation, documentation, and continuous operational improvement.
Responsibilities
- Provide Level 2 and Level 3 technical support for business-critical applications, diagnosing and resolving complex application issues in a timely manner
- Monitor application health, availability, and performance to ensure continuous service delivery and adherence to service level objectives
- Troubleshoot applications, infrastructure, database, network, and integration-related issues across enterprise environments
- Participate in incident, problem, and change management activities, including after-hours support and on-call rotation responsibilities as required
- Coordinate with vendors, development teams, and infrastructure teams to resolve production issues
- Maintain, tune, and optimize applications to maximize performance, scalability, and system reliability
- Conduct capacity planning and performance analysis to support business growth and evolving workload demands
- Analyze recurring incidents and operational trends to identify root causes and implement long-term corrective actions
- Develop and implement preventative measures that improve application resiliency and reduce operational risk
- Support disaster recovery testing and business continuity initiatives for assigned applications
- Ensure comprehensive monitoring, alerting, and observability are implemented for critical application functions using Fiserv-standard monitoring tools and frameworks
- Develop meaningful alerting thresholds, dashboards, and reporting mechanisms that provide actionable operational insights
- Create and maintain application support playbooks, troubleshooting guides, disaster recovery procedures, and operational runbooks
- Identify opportunities to automate routine operational tasks, monitoring activities, and remediation processes through self-healing capabilities and scripting solutions
- Review, implement, and maintain application security controls, including patch management, authentication mechanisms, vulnerability remediation, and access controls
- Partner with Information Security teams to assess and mitigate application security risks
- Ensure applications remain compliant with corporate security standards, regulatory requirements, and audit controls
- Support periodic security reviews, penetration testing activities, and vulnerability remediation efforts
- Create and maintain technical documentation including architecture diagrams, network flows, installation procedures, operational runbooks, and troubleshooting guides
- Document incident findings, root cause analyses (RCAs), corrective actions, and preventative measures
- Collaborate with cross-functional teams including Development, Infrastructure, Database Administration, Networking, Cybersecurity, and Business Operations
- Contribute technical expertise to application upgrades, modernization efforts, cloud initiatives, and enterprise projects
- Identify and execute process improvement opportunities that enhance operational efficiency, service reliability, and support effectiveness
- Recommend and implement best practices for application administration, monitoring, automation, and operational excellence
- Contribute to the evolution of support standards, operational procedures, and resiliency strategies
Skills
- • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent professional experience
- • Experience administering and supporting enterprise business applications in production environments
- • Experience troubleshooting complex application performance, stability, and availability issues
- • Experience with Oracle database connectivity, performance troubleshooting, and application integration
- • Experience performing root cause analysis and implementing corrective and preventative actions
- • Experience supporting mission-critical systems with high availability requirements
- • Strong understanding of enterprise networking concepts including WAN, LAN, subnetting, TCP/IP communication flows, DNS, routing, and network troubleshooting
- • Experience analyzing packet captures and network traces to diagnose application communication issues
- • Advanced knowledge of Microsoft Windows Server operating systems and Internet Information Services (IIS)
- • Experience supporting distributed and microservices-based architectures
- • Proficiency with scripting and automation technologies such as PowerShell, Python, Bash, or similar languages
- • Experience with deployment and configuration management tools such as Ansible, Terraform, and Harness
- • Experience with Active Directory, LDAP, and Single Sign-On (SSO) technologies
- • Working knowledge of AI concepts, large language models (LLMs), and emerging AI-enabled operational tools
- • Experience utilizing enterprise monitoring and observability platforms such as Splunk, Dynatrace, and ExtraHop
- • Strong analytical and problem-solving abilities
- • Critical thinking skills with the ability to diagnose complex technical issues across multiple technology layers
- • Demonstrated ability to perform effective root cause analysis and implement sustainable solutions
- • Strong technical troubleshooting and diagnostic skills
- • Ability to work independently while effectively collaborating across teams
- • Excellent written and verbal communication skills
- • Ability to perform effectively in high-pressure production support environments
- • Willingness to participate in after-hours support and on-call responsibilities when required
- • Strong organizational skills and attention to detail
- • Disciplined approach to documenting processes, procedures, incident findings, root causes, and preventative measures
- • Continuous improvement mindset with a focus on operational excellence and application resiliency
- • Experience supporting financial services or highly regulated technology environments
- • Experience with cloud platforms and hybrid application architectures
- • Knowledge of containerized application environments and orchestration platforms
- • Familiarity with ITIL-based service management practices
- • Experience implementing operational automation and self-healing solutions
- • Understanding of database technologies beyond Oracle, including performance optimization and troubleshooting
- • ITIL Foundation Certification
- • Microsoft Certifications (Azure, Windows Server, or related technologies)
- • CCNA or equivalent networking certification
- • Security-related certifications
- • Cloud platform certifications (Azure, AWS, or Google Cloud)
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