[Remote] Application Support Analyst
Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm that unites talent and technology to support clients across public and commercial sectors. The Application Support Analyst will support critical enterprise business applications for a Fortune 500 client by troubleshooting applications, Linux servers, databases, and other mission-critical systems. The role also involves stakeholder communication, system maintenance, technical documentation, issue diagnosis, and trend identification.
Responsibilities
- Resolve process, application and software issues within Linux servers, databases and other mission-critical systems
- Communicate and escalate application-related problems and issues to key stakeholders including management, development teams, end users and business leaders
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Write technical procedures and documentation for applications including operations documentation and user guides
- Perform routine maintenance and updates on applications and servers
- Use knowledge and judgment to diagnose issues reported to L3 support and resolve them efficiently
- Monitor the L3 mailbox and ensure all inquiries and requests are addressed
- Identify recurring problem trends and ensure troubleshooting efforts are completed
Skills
- Bachelor's or Associate's Degree in Information Technology or an equivalent combination of education and experience
- Unix and Linux command line experience and knowledge
- Ability to prioritize work
- Excellent analytical and problem-solving skills
- Based in the continental United States
- Able to work Tuesday - Saturday 8:00am-4:30pm ET
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Knowledge of SQL Server databases
- Exposure to C/C++
- Scripting and automation experience
Benefits
- Full-time, remote position
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement account access
- Paid sick leave and/or other paid time off as provided by applicable law
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