[Remote] Application Support / Operations Engineer
Note: The job is a remote job and is open to candidates in USA. Guidehouse is a company that specializes in IT architecture and cloud solutions. They are seeking an Application Support / Operations Engineer to provide critical support for applications, manage incidents, and ensure optimal application performance.
Responsibilities
- Provide Tier 2 and Tier 3 application support for mission-critical applications
- Support incident management, problem management, and change implementation activities
- Monitor application health, availability, and performance
- Coordinate deployment support activities with development and cloud engineering teams
- Document root causes, operational procedures, and support processes
Skills
- Must be able to OBTAIN and MAINTAIN a Federal or DoD 'PUBLIC TRUST'; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
- Bachelor's degree from an accredited university
- US Citizenship is contractually required
- Minimum of FIVE (5)+ years of overall work experience
- Experience with application support or production operations experience
- Experience supporting enterprise applications in cloud environments
- Knowledge of incident management and troubleshooting methodologies
- Experience with monitoring and ticket management systems
- ITIL Foundation Certification
- Experience supporting AWS-hosted applications
- Experience with ServiceNow
- Basic scripting and automation experience
- Familiarity with DevSecOps and CI/CD pipelines
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
Company Overview