[Remote] Associate IT Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Green Thumb Industries (GTI) is seeking an Associate IT Operations Engineer to support its day-to-day IT systems and infrastructure. The role involves troubleshooting, installing, maintaining, monitoring, and documenting end-user hardware, servers, networks, and related technologies, with up to 40% travel and participation in on-call rotations.

Responsibilities

• Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems
• Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics)
• Monitor and respond to issues via our helpdesk ticketing system (Fresh Service)
• Proactively and reactively address alerts from our SolarWinds system monitoring platform
• Participate in after-hours, weekend, and holiday on-call support rotations
• Additional responsibilities as assigned by manager
• Support overall information systems planning, implementation, and administration in a variety of IT functional areas
• Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks
• Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary
• Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices
• Routinely test and monitor IT system performance to ensure system security and reliability

Skills

• * Ability to travel up to 40%
• * High School Diploma or equivalent required
• * Up to two years of experience and / or training in IT support or related fields
• * Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments)
• * Ability to troubleshoot and resolve technical issues related to hardware and software systems
• * Strong communication and interpersonal skills to interact with internal customers and team members
• * Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed
• * Ability to pass state cannabis licensing requirements, including federal background checks
• * Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing)
• * Associate's or Bachelor's degree in Information Technology or related field preferred
• * Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus
• * Preferred candidates must reside in one of our operating states:

Benefits

• This is a remote role that requires up to 40% travel.
• Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Company Overview