[Remote] Associate Program Manager

Note: The job is a remote job and is open to candidates in USA. Best Companies Group is hiring an Associate Program Manager to coordinate cross-functional workstreams and keep programs on schedule. The role supports project planning, partner coordination, customer data and CRM management, website readiness and updates, risk escalation, and program reporting.

Responsibilities

• Assist in developing detailed project plans that define scope, timelines, resource allocation, and success criteria to ensure clear and achievable objectives
• Confirm each program website is ready to launch, and address gaps to get to readiness
• Build and maintain the program's ClickUp space, with tasks, owners, and due dates
• Set up the program in BCG's CRM and keep its records accurate
• Coordinate with program partners on deliverables, timelines, and handoffs
• Assist with customer data management in Excel and BCG's CRM
• Own the program partner experience by managing inquiries and engagement ensuring brand voice, responsiveness, and connection
• Assist with routine web page updates in WordPress
• Identify operational risks, issues, dependencies, and key decision points; escalate concerns promptly and find and implement improvements to ensure proactive mitigation
• Act as a point of contact for internal teams and program partners, using BCG’s policies to answer questions and resolve issues. Lead resolutions to complex disputes and policy exceptions
• Draft status reports and summaries for the Program Manager and Program Partners, including simple forecasts of where registrations are headed
• Help build and improve tracking workflows, risk checklists, and project guidelines so programs run consistently across teams
• Establish and maintain effective communication channels to manage stakeholder expectations, align priorities, and foster strong collaborative relationships across teams

Skills

• Experience coordinating programs, projects, or operations
• Working knowledge of project management tools (ClickUp or similar) and CRM systems
• Strong spreadsheet skills, including managing customer data, analyzing registration data, and tracking pace against goals
• Clear written communication for weekly updates and partner coordination
• Ability to manage multiple deadlines and programs at the same time
• Detail-oriented, with a habit of checking work before it goes out
• Proactive about raising risks and pacing concerns early
• Willing to help with customer data and routine web updates as needed
• Reliable home internet connection with minimum 50mbps up/10mbps down
• WordPress experience, preferred

Benefits

• Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) that provides employees with tax-free funds to help pay for individual health insurance premiums
• Supplementary vision and dental options
• Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages
• Employee Assistance Program
• Unlimited PTO
• Sick Time
• Summer weekend jumpstart hours
• Over 10 holidays paid
• Tuition Assistance Program
• 401K with a company match
• Growth opportunities to build your career
• Learning & Development programs

Company Overview