Remote Bilingual Collections Agent
About the position We are hiring experienced Bilingual Collections Agents in Medellín, Colombia. This role involves handling challenging customer conversations, negotiating payment arrangements, and working toward performance targets while providing a professional and compliant customer experience. The position is intended for a collections professional, particularly someone with BPO or contact center experience, third-party collections experience, and familiarity with FDCPA and collections compliance requirements. This is a full-time independent contractor opportunity with compensation of \$300–\$315 USD per week, paid weekly in arrears, plus performance-based commission opportunities. The role is described as remote, but candidates must be physically located in Medellín and able to work a hybrid schedule. The recruitment process may include a resume review, pre-screen questionnaire, one-way video interview, and live interview. The role requires strong written and verbal English, as well as fluent Spanish.
Responsibilities
- Handle inbound and outbound collections calls professionally and confidently.
- Contact customers regarding delinquent accounts and work toward appropriate resolutions.
- Negotiate payment arrangements according to established guidelines.
- Handle objections, resistance, and difficult conversations professionally.
- Follow collections policies, procedures, and applicable compliance requirements.
- Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
- Meet individual and team performance targets.
- Follow up consistently on outstanding accounts.
- Protect customer information and maintain appropriate confidentiality.
- Communicate effectively with English- and Spanish-speaking customers.
Requirements
- At least 1 year of BPO or contact center collections experience.
- Experience handling inbound and outbound collections calls.
- Experience negotiating payment arrangements and resolving delinquent accounts.
- Knowledge of FDCPA and collections compliance requirements.
- Fluent English communication skills, written and spoken.
- Fluent Spanish communication skills.
- Experience handling customer objections and difficult collections conversations.
- Experience working toward individual or team collections performance targets.
- Must be located in Medellín, Colombia, and able to work a hybrid schedule.
Nice-to-haves
- Previous third-party collections experience.
- Previous hybrid or remote work experience.
Benefits
- Ongoing training and coaching.
- Supportive, performance-driven team environment.
- Opportunities for professional growth and advancement.
- Remote work opportunity in Medellín.
- Performance-based earning potential.
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