Remote Bilingual Contact Center Representative

Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.Primary responsibilities will be to Represent clients on a variety of projects via inbound / outbound telecommunication with consumers and providers as well as pull through coaching of a team of Welcome Specialists.The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.This is your opportunity to join Inizio and represent a top biotechnology company.Project Length :4 months with possibility to extend based on business needs and individual performanceHourly Rate :$19 / hrMust be flexible to work between the hours 8am-8pmEST M-FStart Date :November 24th 2025What's in it for you?Competitive compensationExcellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts / promotionsEmployee discounts & exclusive promotionsRecognition programs, contests, and company-wide awardsExceptional, collaborative cultureBest Places to Work in BioPharma (2022, 2023, & 2024)Certified Great Place to Work (2022, 2023, 2025)What will you be doing?Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.Accurately collect information required by individual programs and correctly capture in specific program databases.Exhibit effective communication and tele-management skills.Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.Possess effective organizational skills, including working with multiple projects simultaneously.Adhere to all company policies and Standard Operating Procedures.Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).What do you need for this position?Must be fluent in Spanish (Written / Oral) RequiredHigh School Diploma, or equivalent work-related experience required.Excellent verbal, written and listening communication skills.Competency with a computer keyboard and mouse.Pleasant telephone manner.Agents are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate.Must have a designated separate home office space that is quiet and away from distractions.