[Remote] Client Delivery Operations

Note: The job is a remote job and is open to candidates in USA. Storyteller is a high-growth B2B SaaS platform that enables companies to integrate Stories into their owned and operated platforms. The Client Delivery Operations teammate will drive client work across onboarding, configuration, feature rollouts, issue resolution, product adoption, and ongoing delivery while coordinating with internal teams and clients.

Responsibilities

• Own day-to-day execution for client workstreams such as onboarding, configuration, feature rollouts, updates, and operational requests
• Turn unclear client needs or internal discussions into clear actions, priorities, owners, and next steps
• Keep delivery moving by coordinating with account, product, engineering, support, and operations teams
• Investigate client issues by gathering context, checking configuration, reproducing problems where possible, and identifying likely blockers
• Use AI and internal tools to accelerate investigation, documentation, analysis, follow-ups, and delivery workflows
• Maintain clear visibility on status, risks, decisions, dependencies, and next actions
• Communicate with clients and internal teams in a way that builds confidence and reduces confusion
• Improve delivery playbooks, checklists, templates, and operating habits as patterns emerge

Skills

• * High ownership. You care whether the client outcome actually happened, not just whether you sent the update
• * High agency: you can create direction from messy context and move work forward without needing every step defined
• * Strong written communication and the ability to translate between client language, product reality, and technical constraints
• * Comfort with ambiguity, shifting priorities, and problems that are not neatly defined at the start
• * Technical mindedness. You do not need to be an engineer, but you should want to understand systems, configuration, data, dependencies, and failure modes
• * Good judgment about what needs action now, what needs deeper investigation, and what needs escalation
• * Ability to manage multiple workstreams without losing the thread
• * Practical AI usage: you use tools to investigate faster, structure context, draft clearer updates, and improve repeatable workflows
• * Standards and performance honesty: you can tell when something is not clear enough, strong enough, or ready enough for a client
• * Outcome orientation: you understand that client value is changed outcomes, not internal activity
• * Experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management
• * Experience with SaaS platforms, integrations, CMS tools, or developer-facing products
• * Experience working with sports, media, content, or live digital products
• * Examples of owning messy work across multiple people or teams and getting it to a clear outcome

Benefits

• Fully remote working anywhere in Tunisia
• Working with the latest hardware, tech stack, AI tools, and product workflows
• Flexible working hours

Company Overview