[Remote] Client Experience Project Manager
Note: The job is a remote job and is open to candidates in USA. InspireCorps is a people strategy and leadership development firm that partners with organizations to develop leaders, teams, and performance. The Client Experience Project Manager manages the delivery of coaching engagements and multiple concurrent client projects, coordinating resources, timelines, communication, meetings, logistics, surveys, reporting, and deliverables to ensure a smooth client experience.
Responsibilities
- Project manage the client delivery experience for multiple, concurrent projects
- Support execution of coaching engagements, including Monday tracking, scheduling coordination, and escalation flagging, in partnership with coaching program leadership
- Communicate across facilitators, clients, design team, account managers, and other stakeholders to manage projects, timelines and resources
- Coordinate delivery sessions, stakeholder meetings, and client-facing design & delivery planning meetings
- Implement the design and curriculum arch identified for each client
- Coordinate event logistics, including materials, site logistics planning & execution, and related communication and ensure the entire delivery team (assistants, facilitators) understands timing and expectations
- Ensure timely completion of all session preparation, materials and tools
- Collaborate with the Growth Team on new and existing client development, including identifying opportunities to deepen client relationships
- Administer surveys and assessments to support client delivery
- Perform data entry and project tracking through use of Monday.com
- Order client gifts tied to delivery
Skills
- Minimum of a Bachelor's Degree in Business or similar field; or equivalent experience
- Minimum of 5 years of experience in event management or similar experience
- Demonstrated success in client service roles
- Excellent time and task management, with an eye for systems and efficiencies
- Proficiency in MS Office, Google Drive, and other relevant software for project management; Monday.com experience preferred
- Highly motivated with a growth mindset - be highly curious and have a love of learning
- Excellent oral and written communication skills
- Ability to build and maintain relationships with clients, internal team members and the extended delivery team for InspireCorps
- Ability to work in a fast-paced and changing environment; the ability to multi-task and shift priorities with ease
- Good analytical and problem-solving skills, with a willingness to present solutions
- Ability to quickly learn and use new technology and the agility to adapt as needed
- Equally comfortable working within a team and independently
- Strong leadership and stakeholder management skills
- Strong attention to detail and accuracy
- Attention to excellent customer service
- Appreciative of a collaborative team environment
- Remote work within the US
- Required participation at in-person team meetings, 2-4 times per year
Benefits
- Variable/bonus pay based on individual and team performance
- Remote work within the US
- In-person team meetings 2-4 times per year
Company Overview