[Remote] Client Facing Technical Writer

Note: The job is a remote job and is open to candidates in USA. Spark Thought is a Knowledge Management consultancy that helps organizations share and retain knowledge through innovative solutions. The Client Facing Technical Writer will create, manage, assess, and edit technical documentation for energy-industry clients, while collaborating with subject matter experts and leading documentation projects.

Responsibilities

• Creating technical documentation of internal and client procedures, manuals, and regulatory-required documentation (with or without resources)
• Leading documentation projects from initiation to completion, ensuring timely delivery and adherence to quality standards
• Creating and implementing documentation management workflows
• Preparing presentations and creating training and marketing content
• Researching to gain an in-depth understanding of client products, procedures, or other material to be documented
• Performing assessments of existing client documentation to determine whether there are any gaps in regulatory compliance
• Interviewing and collaborating with subject matter experts to verify the accuracy of technical content to ensure that written procedures correctly portray client practices
• Simplifying complex technical material by breaking it down into understandable steps that can be followed by the end-user to achieve the intended results
• Reviewing and editing technical material written by others (engineers, geologists, etc.) for clarity, conciseness, grammar, and consistent formatting
• Formatting documents in accordance with the client’s existing style guidelines and as needed, determining new formatting and/or creating new style guides for clients

Skills

• We're looking for a self-motivated and experienced technical writer who has experience creating technical documentation for the energy industry
• The ideal candidate has expert ability to present complex technical information in simple and clear text
• Individual must be legally eligible to work in the United States and must be able to work in a fully remote environment
• Bachelor's degree in Technical Writing, English, or related field
• 3+ years' experience in creating and delivering technical documentation in energy industry
• 2+ years Madcap (Flare) experience for full cycle project creation with pdf and online output and using Madcap to design presentations/presentation templates
• Experience in regulations/regulatory bodies connected to energy-oil and gas technical documentation
• Experience in running live-remote subject matter experts (SME) workshops
• Excellent writing skills with strong proficiency in English grammar and punctuation rules
• Ability to use task management system to manage deadlines and to work independently
• Advanced skills in Microsoft Word, PowerPoint, Excel, and SharePoint
• Ability to travel to client sites as required
• Strong collaboration skills and ability to thrive in a fully remote setting
• Excellent organizational skills and detail-oriented
• Candidate must reside in and be authorized to work in the United States
• Please submit a portfolio/work samples of past work when applying for this role
• Preferred experience Oil and Gas: Operations Manuals, Emergency Response Manuals

Benefits

• Fully remote work environment

Company Overview