[Remote] Client Implementation & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Hello Heart is on a mission to make heart attacks a thing of the past, focusing on heart health through AI technology. The Client Implementation and Operations Manager will lead client implementations from kickoff through launch, ensuring a smooth client experience and cross-functional execution.

Responsibilities

• Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution
• Serve as the primary point of contact for clients, providing timely updates and setting clear expectations
• Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches
• Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities
• Identify and escalate risks early, troubleshoot operational issues, and drive resolution
• Maintain accurate project reporting and provide visibility into status, risks, and blockers
• Improve implementation processes, documentation, and operational workflows for scale and consistency
• Translate client and internal discussions into clear action items, owners, and deadlines
• Use AI tools to help you build multi step agent workflows and automate pieces of the implementation process
• Build reusable AI agents, skills, and playbooks that can ingest information from tools such as Salesforce, Google Workspace, Asana, Slack, and internal knowledge sources
• Apply AI-enabled quality assurance to client launches. This includes finding mistakes, fixing missing info, and proactively catching any issues

Skills

• 4+ years of experience in implementation, onboarding, project management, client success, or operations
• Experience building and optimizing automated AI workflows to improve team efficiency
• Demonstrated “agent builder” capability, solving business problems, connecting systems or data sources, workflow steps, safeguards, adoption approach, and quantified results
• Experience managing complex cross-functional projects with external stakeholders
• Strong project management, prioritization, and organizational skills
• Excellent written and verbal communication skills
• Ownership mindset with sound judgment and a bias toward action
• Comfort operating with incomplete information and creating clarity from ambiguity
• Ability to influence and drive accountability without direct authority
• Strong risk identification, escalation, problem-solving, and follow-through skills
• Experience with Salesforce, Google Workspace, Asana, or similar tools
• Artificial intelligence fluency (e.g., ChatGPT) for communication and workflow improvement
• Experience in healthcare, benefits, digital health, eligibility, or claims preferred

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