[Remote] Clinical Specialist I (RD/RN)
Note: The job is a remote job and is open to candidates in USA. Timeless Medical Systems develops healthcare software for clinicians and human milk banks. The Clinical Specialist I supports customers and internal teams by identifying clinical workflows and requirements, supporting software implementations, and providing direct hospital customer support and training.
Responsibilities
- Engage directly with the customer’s hospital clinical team to provide strategic support for TMS software implementation
- Analyze customer needs to determine the recommended workflows and help the customer better understand the clinical practice change management needed for a successful adoption
- Act as an information source and communicator between the customer's clinical team and internal departments
- Collaborate with project teams to ensure the implementation is set up for success and project goals will be achieved
- Monitor project progress by tracking assigned activities and resolving workflow issues in a timely manner
- Recommend best practices to customers and provide the clinical proof to drive workflow change management
- Support the analysis, design, implementation, evaluation, optimization, and maintenance of Timeless Medical products and projects
- Show a comprehensive understanding of clinical care and practice standards, patient flow, and operational processes
- Develop and execute customer training plans to ensure the recommended workflows have a high adoption rate
- Determine valuable product enhancements and submit the requests to ensure the Timeless Medical products stay current and relevant to current hospital operational practices and workflows
- Develop and maintain a thorough knowledge of TMS software applications and products
Skills
- Bachelor's Degree with Registered Dietician credential or Registered Nurse License
- Related Clinical Leadership
- Ability to interpret and apply technical information
- Demonstrated experience analyzing clinical and technical requirements
- Ability to write operational procedures in both technical and user-oriented language
- Ability to troubleshoot clinical process changes, errors, and subsequent modifications; must be able to do this with the work of other project team members
- Ability to interpret the operational requirements of end-users, project managers, and other stakeholders
- Good written and verbal communication skills
- Proven organizational, presentation, and problem-solving skills
- Self-starter and highly motivated to make proactive changes
- Ability to accept and integrate constructive feedback
- Effective deadline management
- Strong customer service orientation
- Knowledge of standard Microsoft Office and Google Suite Products (Word, Excel, PowerPoint, Gmail, GDrive)
- Master's degree
- 3+ years direct work experience in a milk lab environment
- Bonus points for experience using Timeless Medical Systems' software
Benefits
- Flexible hours, including occasional nights, weekends, and holidays
- Working from home and in a busy hospital environment with frequent interruptions
Company Overview