[Remote] Clinical Systems Analyst - Sleep + Neuro - REMOTE
Note: The job is a remote job and is open to candidates in USA. Medix is seeking a Clinical Systems Analyst for a long-term opportunity supporting a large nonprofit healthcare system. The role manages the lifecycle, operations, troubleshooting, upgrades, patching, documentation, testing, and implementation of Sleep and Neurology clinical applications while coordinating with vendors, clinical staff, and IT teams.
Responsibilities
- Working in a team environment to manage the operations, break/fix, upgrade, patching, and support for number of clinical applications used across sleep and neurology departments in the health system (50+ hospitals)
- Assigned Ancillary Applications will include Sleep and Neuro Monitoring applications - covering Natus Neuroworks, NWB, SleepWorks, Nihon Kohden, NK Polysmith, etc
- Primary responsibilities will be independently managing the lifecycle for the assigned Sleep & Neuro application systems
- Coordinating with vendors and ensuring timelines are being met / adhered to
- Coordinating installations / change windows
- Break/fix and supporting the back-end server changes
- Creating and maintaining comprehensive documentation, including user guides, troubleshooting procedures, and FAQs, to assist users in resolving common issues
- Testing / Validating changes work before rolling out to production
- Providing clear and concise updates on project status
- This role involves significant interaction and coordination with Clinical Vendors, clinical staff and IT Engineers for successful implementation, upgrade and go-live activities
- This role will also communicate with internal customers to understand their specific needs and challenges in utilizing these clinical applications - and be the liaison between clinical users and vendors
Skills
- Required 5+ years of professional experience in a Hospital setting
- Hands-on experience supporting Natus and Nihon Kohden back-end applications
- Natus Neuroworks / NWB
- NK Polysmith
- Strong customer support experience / ticketing ad triage
- Required knowledge / experience with IT - such as Identity & Access Management, Security Groups, Provisioning, etc
- Strong analytical troubleshooting abilities
Benefits
- 100% Remote in the US
Company Overview
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