[Remote] Cloud Integrations Engineer

Note: The job is a remote job and is open to candidates in USA. 11:11 Systems is seeking an experienced Cloud Integrations Engineer to support positive cloud migration experiences for its customers. The role plans, provisions, migrates, and optimizes cloud-based customer environments while managing integrations, escalations, troubleshooting, and customer relationships.

Responsibilities

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers
• Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team
• Act as a technical escalation point for the Cloud Integration team to resolve customer migration / integration problems
• Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc
• Practice extreme ownership of project ticket(s) within area of responsibility
• Follow 11:11 Systems’ best practices for service management
• Deliver superior customer service while maintaining professional relationships
• Own ticket escalations and ensure that it is followed on a consistent basis
• Ensure that migration-related incidents and problems are mitigated
• Collaborate with vendors for support needs
• Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
• Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments
• Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• All other duties as assigned

Skills

• Bachelor's degree in a related field or equivalent work experience required
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager)
• Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures
• Experience should include implementing and managing multiple virtual environments
• Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
• 4+ years of experience as a technical support representative with extensive hands-on troubleshooting
• Excellent communicator, high energy, positive attitude, aptitude for professional growth
• Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills
• Ability to pursue positive outcomes for assigned tasks independently
• Must be able to work in assigned country without a visa sponsorship

Company Overview