[Remote] Computer User Support Analyst 1

Note: The job is a remote job and is open to candidates in USA. Oregon Health & Science University is a public academic health center providing patient care, research, and healthcare professional training. The Computer User Support Analyst 1 provides Tier 1 service desk support for endpoint technology, resolving common issues involving encryption, account access, unified communications, and audio-visual systems while documenting and escalating requests as needed.

Responsibilities

• Provide encryption support using approved enterprise encryption tools
• Troubleshoot account lockout and password related issues
• Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions
• Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions
• Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms
• Troubleshoot other common known issues to resolution and escalate other issues when necessary
• Document all ticket information according to standard operating procedures
• Follow up with customers when necessary
• Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues
• Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry
• Provide backup for ITG Service Request Office per standard operating procedures
• Other duties as assigned

Skills

• An Associate's degree in computer science or related field; OR
• Two years of computer support experience; OR
• An equivalent combination of training and/or experience
• Experience in hospital or medical setting
• Experience in a high-volume call center environment
• Proficient/saavy computer user
• Experience with Microsoft Active Directory
• Understanding of encryption technologies, VoIP phones and A/V equipment

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.
• This position is 100% telework, with the CUSA1 working from their home or an OHSU hotel space.

Company Overview

Company H1B Sponsorship