[Remote] Consumer Lending Program Manager

Note: The job is a remote job and is open to candidates in USA. Golden 1 Credit Union is seeking a Consumer Lending Program Manager responsible for advancing consumer lending systems and programs to enhance productivity and promote loan growth. The role includes managing relationships with third-party lending software, leading project management duties, and implementing process improvements.

Responsibilities

• Create new loan programs and strategies, workflows, and introduce stand-alone applications related to lending systems and processes to advance long term loan growth goals
• Lead all aspects of requirements analysis and system maintenance, documentation and testing for Consumer Lending enhancements and projects of all sizes and complexity
• Collaborate with and support Enterprise Applications, Digital Channel Delivery, Information Technology (IT), Credit Risk, Digital Delivery, and Retail Delivery on new innovations, system implementations and upgrades, and process improvements
• Perform vendor management oversight and risk assessments, including vendor due diligence as needed
• Identify, recommend and implement solutions and techniques to improve productivity, increase efficiencies, cut costs, take advantage of all system capabilities, and maintain state-of-the-art practices
• Manage routine configuration audits for control validation and compliance
• Complete various complex analytical functions including: data management, data mapping, process improvement, and enhanced automation
• Partner with other Consumer Lending leaders to identify enhancements and new technology to improve the loan experience for our members and employees
• Work closely with Corporate Compliance and Risk Management to ensure enterprise-wide needs for due diligence, risk assessment, and continuing vendor monitoring is complete
• Collaborate with Credit Risk in evaluating opportunities to improve automated decisions within our consumer loan origination system and implement monitoring routines to ensure systems are performing as expected
• Provides service that aligns with Golden 1’s culture philosophy: We care, we serve with pride, we are stronger together
• Responsible for providing ongoing relationship management and technical support for lending systems vendors contracted to deliver services to Golden1 and its members
• Perform planning activities for vendor audit projects, based on risk and objectives to ensure their effectiveness
• Document business processes impacting vendor relations and provide recommendations for improvements
• Communicate effectively, conduct action planning and hold vendors accountable for established goals/standards and service levels
• Assist with budgeting process, strategic planning, and matrix recommendations
• Manage training materials and adherence to ensure a high level of vendor performance and consistency. May provide internal and external training to support vendor relationships
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws, the Patriot Act, and the Office of Foreign Assets Control appropriate to the position
• Perform other duties as assigned

Skills

• Bachelor's degree desired, Master's Degree considered a plus. Equivalent education and work experience may be considered in lieu of degree
• 10+ years' experience in consumer lending, or financial services industry including a minimum of five years' of progressive leadership experience
• Three years of experience in the analysis and reporting of statistical data
• Experience developing lending program strategies to increase production metrics while providing an exceptional experience to members and employees
• Requires broad understanding of lending products, marketing and communications, consumer experience, operations, and technology
• Strong analytical skills and understanding of loan processes from point of sale through closure and servicing
• Proficient knowledge of Microsoft Office products, including Word, Excel, and PowerPoint
• Advanced MS Excel functions like formulas, pivot tables, and macros
• Proven ability to meet deadlines, deliver high quality results, and demonstrate accountability and ownership of work and actions
• Highly detailed and organized
• Successfully engage in multiple initiatives simultaneously with the ability to adapt to changes and prioritize and manage competing demands
• Robust analytical and problem-solving skills to critically evaluate user requests from the underlying true needs and distinguish solution ideas from requirements
• Excellent written and verbal communication skills
• Strong interpersonal skills required, including maintaining positive relationships with system stakeholders, providers, and key internal business partners
• Functional understanding of SQL, XML, and Visual Basic preferred
• Experience with LoansPQ, CUDL, IMM, DocuSign, Quest soft, DataSafe, and robotic process automation preferred

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