[Remote] Content Delivery Program Manager
Note: The job is a remote job and is open to candidates in USA. CFA Institute is a global organization focused on investment excellence, ethics, and professional development. The Content Delivery Program Manager will lead portfolio delivery for content production and technology work, managing prioritization, planning, intake governance, and delivery performance. The role also manages and develops a team of Content Production Specialists and partners with education and technical stakeholders to resolve delivery barriers.
Responsibilities
- Own backlog structure, sprint and release planning, intake governance and prioritisation across Content Production & Delivery work, ensuring urgent projects, production activity and technical troubleshooting requests are balanced against existing commitments and available capacity
- Develop clear sequencing and timeline recommendations that balance urgency, impact, capacity and organisational priorities
- Lead and develop a team of three Content Production Specialists, setting priorities, managing workloads and supporting high-quality delivery
- Provide operational leadership for recurring curriculum production work across CFA Institute programs and certificates, ensuring priorities, workloads and delivery plans remain aligned
- Partner with Content Production & Delivery leadership, Education stakeholders and technical contributors to resolve delivery barriers and keep work progressing
- Improve delivery practices across backlog management, estimation, sprint planning and release readiness, establishing clear intake expectations and acceptance criteria so work is well defined before entering the delivery pipeline
- Use delivery performance metrics such as cycle time, throughput, sprint predictability, dependency ageing and backlog health to identify risks and support planning decisions
- Identify systemic delivery risks, recommend mitigation actions and escalate significant issues where appropriate
Skills
- Strong experience in agile project, program or delivery management, with demonstrable ownership of sprint planning, backlog management and prioritisation
- Strong working knowledge of JIRA or a comparable agile delivery management platform
- Previous people management experience, including setting priorities, managing workload and coaching or developing team members
- Evidence of managing competing requests and translating changing business priorities into practical sequencing and delivery plans
- Strong stakeholder management skills, with the ability to build trust, align competing perspectives and support informed prioritisation decisions across technical and non-technical teams
- Strong analytical and problem-solving capability, particularly when identifying delivery bottlenecks, execution risks or recurring inefficiencies
- Experience establishing effective intake and requirements practices so work is appropriately defined before entering delivery
- The judgement and confidence to challenge priorities constructively, communicate trade-offs and escalate significant risks when needed
- Experience working in or alongside content production, publishing or learning technology environments would be an advantage
Benefits
- Eligibility for an annual discretionary incentive bonus
- A 12% employer contribution to a pension plan
- A comprehensive medical benefits package
- Health coverage
- Generous time off
- Competitive retirement plans
- Flexible work options
- Wellbeing and development programs
Company Overview
Company H1B Sponsorship