[Remote] Content Operations Analyst
Note: The job is a remote job and is open to candidates in USA. Storyteller is a B2B SaaS platform that helps companies bring Stories-style content into their own apps and websites. The Content Operations Analyst will own shift-based content operations for a sports SaaS platform, managing tasks such as QA, client delivery, and first-line support during assigned shifts.
Responsibilities
- Own assigned content operations tasks from queue to completion: understand the expected output, run the workflow, check the result, update the right systems, make clear decisions within the workflow, and flag blockers early
- Prepare generated story packages and reports using Storyteller tools and runbooks
- QA generated content and app surfaces
- Maintain content hygiene and recurring task records
- Deliver client-ready links, reports, or status updates
- Triage content or support issues using AI-assisted tools, including first-line support during assigned shifts, by gathering evidence, identifying likely causes, deciding the next action, and escalating clearly with evidence when needed
- Keep records, handovers, and status updates accurate enough for another operator to understand what has happened, what has been checked, and what still needs attention
- Use AI and internal tools daily to speed up checking, comparison, documentation, and repeatable workflows, while verifying outputs
Skills
- Ability to work independently
- Ability to use AI tools pragmatically
- Ability to spot defects and verify details
- Ability to make clear decisions on your own within the workflow
- Ability to communicate clearly
- Ability to escalate with evidence when needed
- Ability to own assigned content operations tasks from queue to completion
- Ability to prepare generated story packages and reports using Storyteller tools and runbooks
- Ability to QA generated content and app surfaces
- Ability to maintain content hygiene and recurring task records
- Ability to deliver client-ready links, reports, or status updates
- Ability to triage content or support issues using AI-assisted tools
- Ability to keep records, handovers, and status updates accurate
- Ability to use AI and internal tools daily to speed up checking, comparison, documentation, and repeatable workflows
- Experience in content operations, publishing operations, content QA, application support, product support, live operations, media operations, or digital production
- Familiarity with CMS tools, Airtable, Linear, Zendesk, Slack, spreadsheets, dashboards, browser tools, or AI tools for QA, support triage, documentation, or workflow automation
- Experience working with sports, media, apps, generated content, clips, reporting, or client-facing delivery
Benefits
- Fully remote working!
- Exciting high growth product, relied on by leading global brands, particularly within sports
- Working with the latest hardware, tech stack, AI tools, and product workflows
- Rotating shift pattern, including evenings and weekends, depending on live events
Company Overview