[Remote] CPC Processor Customer Support

Note: The job is a remote job and is open to candidates in USA. Datavant is a healthcare data collaboration platform that helps organizations securely connect and use health data. The CPC Processor Customer Support role handles release of information account issues, responds to customer inquiries, documents resolutions, and maintains service quality and productivity standards.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site specific processes and procedures accordingly
• Meet and maintain the department’s productivity and quality assurance expectations
• Mon-Fri, 8am-4:30pm EST
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Skills

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication
• Good customer service skills
• Experience with multi-line phone system is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial
• Ability to stay organized while working quickly
• Strong attention to detail is also required
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions
• This job is not eligible for employment sponsorship
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

Benefits

• Remote-first work environment
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any).

Company Overview