[Remote] Creative Operations Lead

Note: The job is a remote job and is open to candidates in USA. IQVIA Healthcare Communications Group provides healthcare communications and production services for the life sciences and healthcare industries. The Creative Operations Lead will oversee global creative production operations, manage designers and resources, and serve as the primary prepress specialist, ensuring high-quality, compliant, release-ready deliverables.

Responsibilities

• Lead, mentor, and manage a team of 4+ global designers, setting clear expectations for quality, responsiveness, utilization, accountability, and reliable studio coverage
• Manage daily studio workflow, resource allocation, project assignments, and priorities across IHCG to ensure clear prioritization and on-time delivery
• Serve as the day-to-day prepress specialist, preparing and releasing accurate, production-ready mechanicals and final files across assigned brands
• Conduct comprehensive quality-control checks for bleeds, trims, safety, dielines, resolution, fonts, links, image integrity, color accuracy, file packaging, and required pharmaceutical formatting, including legal copy, fair balance, footnotes, references, and superscripts
• Ensure all deliverables align with approved creative, brand guidelines, regulatory expectations, and vendor/publication specifications; review print and digital proofs, identify production risks, recommend solutions, and confirm final-file accuracy before release
• Partner with Creative, Account, Project Management, Operations, and Production teams to forecast workload, resolve bottlenecks, improve workflow visibility, and meet deadlines without compromising quality
• Serve as the primary point of contact for overflow creative production and coordinate with external vendors as needed
• Develop and maintain studio processes, templates, naming conventions, archival standards, and quality-control measures to improve speed, consistency, efficiency, and scalability while minimizing rework and vendor issues
• Monitor studio utilization, budgets, and vendor costs, identifying opportunities to improve efficiency and expand capabilities as business needs evolve
• Foster a culture of collaboration, continuous improvement, operational excellence, and strong cross-functional partnership across IHCG
• Build a scalable studio model that supports business growth while maintaining creative quality, brand integrity, strong team utilization, and consistent production standards

Skills

• 8+ years of experience in studio production, prepress, print production, graphic production, or a related discipline within an agency, studio, or regulated communications environment
• Pharmaceutical/healthcare industry experience
• Deep prepress and print-production expertise, including print specifications, color spaces, image resolution, font management, packaging, proofing, and vendor release requirements
• Expert proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, Acrobat Pro, and Photoshop, as well as PowerPoint
• Exceptional attention to detail with the ability to identify technical, formatting, and consistency issues before deliverables reach clients or vendors
• Proven ability to manage high-volume production, multiple priorities, and shifting deadlines while remaining calm and solutions-oriented and effectively balancing quality, speed, resources, and cost
• Strong communication and collaboration skills with the confidence to provide clear direction, constructive feedback, and technical guidance
• Proactive, continuous-improvement mindset with the ability to identify process gaps, recommend efficiencies, and help scale studio capabilities as the business grows
• Experience with project-management and workflow tools
• Strong people leadership skills, with 3+ years of experience leading or managing creative production resources preferred, including designers, production specialists, and remote or global teams
• Bilingual proficiency in English and Spanish is preferred
• Figma experience is a plus
• Familiarity with presentation production and digital asset delivery is a plus

Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
• Remote role for candidates residing within the country where the position is posted.

Company Overview

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