[Remote] Customer Analytics Data Analyst (remote)
Note: The job is a remote job and is open to candidates in USA. The Fountain Group is recruiting for a Customer Analytics Data Analyst to support B2B customer insights and analytics initiatives. The role focuses on consolidating and mapping data from disparate systems, developing Tableau dashboards and reports, tracking KPIs, and ensuring data quality for business stakeholders.
Responsibilities
- Data Consolidation & Mapping: Extract, analyze, and consolidate data sets from multiple disparate sources (e.g., CRMs, ERPs, flat files) into a unified, centralized data repository
- Single Source of Truth Management: Design and document complex data mapping rules and transformations to establish definitive, standardized definitions for cross-functional business metrics
- Dashboard & Report Development: Design, build, and maintain interactive Tableau dashboards and automated reports that translate consolidated data into actionable insights for business stakeholders. Create reports in systems like Gainsight, Clarizen, and Salesforce
- KPI Tracking & Analytics: Collaborate with leadership to define key performance indicators (KPIs) and build intuitive reporting structures that monitor business health, trends, and performance
- Quality Assurance & Data Cleansing: Perform rigorous data profiling and validation to identify inconsistencies, resolve discrepancies, and ensure data integrity flows seamlessly from the backend systems to the front-end reports
Skills
- B2B Customer Analytics project experience is required
- Must possess advanced SQL query ability and expertise with Google Sheets/Excel
- Tableau dashboard development experience is required
- Ability to use AI tools to automate reporting is needed
- This role requires the ability to find business answers in data
- Bachelor's degree required
- Minimum of 3+ years of relevant experience
- Hands-on experience building complex, interactive dashboards in Tableau (or similar BI tools) and translating business requirements into compelling visual data narratives is required
- Deep expertise in master data management (MDM), data mapping, and ETL/ELT concepts is required
- High proficiency in writing complex SQL queries to extract, join, and manipulate large datasets across various relational databases is required
- Strong understanding of dashboard design principles and best practices, focusing on end-user experience, optimal chart selection, and minimizing cognitive load is also needed
- Exceptional ability to untangle messy data structures, spot logical conflicts between systems, and formulate standardized business rules for accurate reporting
- Excellent written and verbal communication skills, with the ability to explain complex data trends and architectural concepts to non-technical stakeholders
- Bachelor's degree in Data Analytics, Information Systems, Computer Science, Statistics, or a related quantitative field is required
- 3+ years of dedicated experience in data analysis, data mapping, and hands-on BI reporting/dashboarding is required
- Proven track record of successfully contributing to data consolidation or "single source of truth " initiatives, followed by deploying dashboards on top of those datasets
- Experience working with cloud data platforms (e.g., Snowflake, BigQuery, AWS) and standard enterprise software databases (e.g., Salesforce, Gainsight, Clarizen)
- Experience with customer data platforms including Salesforce, Gainsight, and Clarizon is preferred
Benefits
- 100% Remote Role
Company Overview
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