Remote Customer Service
Job Title:Remote Customer Service - BilingualLocation:Remote - Work From Home!Compensation:$20-$22 / hr Schedule:1030 am - 7 pm Mon-Fri or 8:30 am - 5 pm Mon - FriJob Type:Temporary or Temp-to-hireAbout the OpportunityBring your customer service skills to this role & enjoy working from home! Doherty Staffing Solutions is partnering with a leading company in Minnesota based in a call center where you will be handling high volume inbound and outbound calls via chat, email, and phone.We are also hiring for a Bilingual English/Spanish & Bilingual English/French Customer Service Rep for this role! Please see details below:What You'll Do:Responsible for assisting participants with inquiries for our client programs (contact may be in the form of phone calls, e-mail or chat)Effectively communicate with customers, co-workers, and managementHigh accountability for providing excellent customer serviceProvide professionalism and signature service to both internal and external customersProvide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries:Place orders, check shipping, order researchCheck account or certificate balances or account transactionsReturns/damage/defective claims or lost shipmentsCommunicate program rules and program information to customersCatalog support questionsAdditional product/rules clarificationNavigate customers through basic website technical supportWork with suppliersProblem resolution through online researchWhat You Need to Bring:Responsible for assisting participants with inquiries for our client programs (contact may be in the form of phone calls, e-mail, or chat)Must be bilingual in French or SpanishCall Center Experience - must have made 50inbound and 50outbound calls Effectively communicate with customers, co-workers, and managementMust be able to read, speak and write in English High accountability for providing excellent customer serviceProvide professionalism and signature service to both internal and external customersProvide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for inquiries related to orders, accounts, shipments, program rules, catalog support, technical support, supplier questions, and moreWhy You'll Like Working with Doherty Staffing SolutionsEnjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable.As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings.We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.Ready to Apply?Click Apply Now to complete our quick, mobile-friendly application.For questions or additional details about the Remote Customer Service Representative role, please contact our recruiter directly at 320-253-4473.Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE.Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits..