[Remote] Customer Service & Order Processing Representative

Note: The job is a remote job and is open to candidates in USA. Robert Half is a talent solutions firm connecting job seekers with employment opportunities. The Customer Service & Order Processing Representative will manage customer orders from entry through shipment, coordinate logistics and delivery schedules, resolve transit issues, and support sales and operations teams with customer service and administrative tasks.

Responsibilities

• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date
• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines
• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations
• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures
• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters
• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations
• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule

Skills

• At least 2 years of experience in order processing, customer communication, and logistics coordination
• Proficiency with Microsoft Office applications and Outlook for daily business use
• Strong data entry and typing skills with a high level of accuracy, including numeric entry
• Excellent organizational skills and close attention to detail when managing orders and documentation
• Ability to work independently, prioritize assigned responsibilities, and complete tasks efficiently
• Capacity to manage several orders or projects simultaneously in a fast-moving environment
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams and locations
• Ability to follow instructions carefully and contribute to a team-oriented workload-sharing environment
• All applicants applying for U.S. job openings must be legally authorized to work in the United States

Benefits

• Free online training
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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