Remote Customer Service Rep (CTI)
Position Description :At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services.Our team is passionate about customer service, and we work hard to foster an energetic, supportive environment where employees can thrive.If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you.In addition to our core services, our automotive division, CTI, has helped hundreds of dealerships nationwide improve performance and profitability.By leveraging industry-leading telecommunications technology and optimizing appointment scheduling, we maximize efficiency and deliver measurable results.CTI provides complete inbound call coverage for dealerships across the country, along with a wide range of outbound campaign services designed to enhance customer engagement and drive business growth.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Responsibilities :Set service appointments for automotive dealershipsProvide information about automotive servicesDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving servicesDeliver exceptional customer service to all callersAnswer incoming calls in a timely mannerIdentify callers needs for call resolutionAdhering to company scripts and procedures to ensure consistencyProvide customers with product and service informationAccurately process online reservationsAccurately document call information and interactionsMaintain knowledge base of evolving products and servicesIdentify and escalate issues to supervisorsMaintain Quality Assurance standardsOngoing training for all CCS client programs and accountsOther duties as assignedQualifications :G.E.D.or higher education levelOne year of call center or customer service experienceUnderstanding of basic computer hardware, software, and general systemsComputer navigation & typing skills to manage multiple programs, platforms, and systemsAbility to identify, understand, and protect confidential informationKnowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.Excellent written communication and documentation skillsStrong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.Understanding of basic computer hardware, software, and general systemsStrong problem-solving skills and attention to detail.Equipment RequirementsKeyboard - F1 - F12 keys, Page Up / Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI not permitted)Wired USB HeadsetWindows 10 or Windows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or better.Shifts Available :(choose what fits best)Monday - Friday7am -1pm CST2 :30pm - 8 :30pm CSTWeekend Availability Required :(choose what fits best)Every Other Saturday or Every Saturday8am - 2pm CST12pm - 6pm CSTWhy Join Us?A fun, fast-paced, and supportive work environment.Opportunities for professional growth and advancement.Comprehensive training to enhance your skills.The chance to make a direct impact through exceptional service.Work remotelyBenefits :Bonus opportunities for performance and outbound projectsWork from homeMedical insuranceDental and Vision insurance401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunitiesTraining is Monday through Friday, 4 :30pm - 8 :30pm, October 6th through October 20th.Perfect attendance during training is mandatory..