Remote Customer Service Representative – Insurance Claims & Policy Support – Join brighthush's Dynamic Team

About brighthush

brighthush is a leading national insurance provider that delivers comprehensive home, auto, and commercial coverage to customers across all 50 states. With a strong focus on customer experience, brighthush has built a reputation for integrity, innovation, and a people‑first culture. Our teams collaborate across functions, share knowledge, and celebrate successes together. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your growth is a priority.

Why brighthush?

At brighthush, we believe that exceptional service starts with exceptional people. Our employees consistently highlight the following qualities that make us a great place to work:

• Accessible Leadership: Open lines of communication with managers and executives.
• Collaborative Teams: Cross‑functional projects that foster teamwork.
• Integrity & Trust: A culture that values honesty and ethical behavior.
• Professional Development: Structured learning paths and mentorship programs.
• Internal Growth: Clear career ladders and promotion opportunities.

Position Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for policyholders, agents, and internal partners. Your primary mission is to provide accurate, timely, and solution‑oriented service that reflects our motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” You will handle inquiries across multiple communication channels, process policy updates, and resolve concerns with professionalism and empathy—all while working from the comfort of your home.

Work Hours: 9:00 am – 6:00 pm PST (after training). Optional Saturday shifts are available for additional compensation.

Location: Remote – United States (must maintain a stable internet connection and a quiet workspace).

Key Responsibilities

• Respond to service requests via phone, email, chat, and social media while meeting established service level objectives.
• Provide policy and coverage information, including account status, transaction history, and coverage explanations.
• Assist agents and policyholders with policy issuance, continuation, and updates.
• Process policy changes accurately and efficiently, ensuring data integrity.
• Resolve customer complaints, concerns, and inquiries in a timely and professional manner.
• Build trust‑based relationships by actively listening to customer needs and educating them on appropriate products and services.
• Collaborate with internal departments (Underwriting, Claims, Billing) to ensure effective resolution of customer needs.
• Perform administrative and basic clerical/accounting functions as required.
• Adhere to company guidelines, procedures, and regulatory compliance standards.
• Participate in ongoing training and development initiatives to stay current on products and processes.
• Contribute to continuous improvement projects that enhance customer experience and operational efficiency.

Essential Qualifications

• High school diploma or GED.
• Active Personal Lines Property & Casualty Agent License (Florida 2‑20) – ability to maintain licensure in required states based on business needs.
• Strong verbal and written communication skills.
• Proficiency in database systems, internet applications, and Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• High level of accuracy and attention to detail.
• Ability to work independently and collaboratively in a remote setting.
• Stable internet service and a quiet work environment.

Preferred Qualifications

• Prior experience in an insurance agency or carrier customer service role.
• Bilingual proficiency in Spanish and English.
• Experience with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of insurance policy terminology and regulatory requirements.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and decision‑making abilities.
• Adaptability to changing priorities and new technologies.
• Team player who thrives in a collaborative environment.
• Proactive communication and conflict resolution skills.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Earn additional certifications (e.g., Certified Insurance Counselor, Certified Customer Experience Professional).
• Progress into specialized roles such as Claims Adjuster, Underwriting Assistant, or Customer Experience Manager.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Leverage internal mobility to explore roles across different business units.

Work Environment & Culture

Working remotely at brighthush means you’ll enjoy the flexibility to balance your professional and personal life while staying connected to a vibrant, supportive community. Our culture is built on:

• Transparent communication channels (Slack, Teams, weekly town halls).
• Regular virtual team‑building events and recognition programs.
• Inclusive policies that celebrate diversity and promote belonging.
• Commitment to mental and physical well‑being through wellness programs and resources.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work schedule and optional Saturday shift compensation.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job

Equal Opportunity Employer

brighthush is an equal opportunity employer and a drug‑free workplace. Employment offers are contingent upon successful completion of a background investigation and pre‑employment drug screening. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.