[Remote] Customer Success Program Manager

Note: The job is a remote job and is open to candidates in USA. dSilo.AI is seeking an experienced Customer Success Program Manager to lead a strategic private equity program across multiple portfolio companies. The role owns program governance, client relationships, data quality, opportunity identification, team leadership, and consistent execution across the portfolio while partnering cross-functionally to drive successful outcomes and continuous improvement.

Responsibilities

• Lead Program Governance: Own overall program execution, priorities, and change enablement, providing direction on key deliverables, platform improvements, technical challenges, risks, and escalations
• Drive PortCo Standardization: Establish consistent processes and best practices across PortCo engagements to create a scalable and repeatable operating model
• Own Data Validation & Governance: Ensure strong standards for data quality, validation, categorization, and governance before insights and opportunities are presented to clients
• Drive Opportunity Identification: Maintain a strong focus on identifying, validating, and advancing high-value opportunities across the portfolio
• Lead & Develop the Team: Manage a team of Customer Success Leads, Forward Deployed Engineers, and Business Analysts, driving clear ownership, accountability, and strong execution
• Own the PE Client Relationship: Serve as the primary point of contact for the Private Equity firm, proactively managing communication, expectations, priorities, and escalations. Client requests should be acknowledged within 3 hours or sooner , depending on urgency
• Oversee PortCo Success: Provide leadership across PortCo engagements, monitor project health, proactively address risks, remove roadblocks, and drive successful outcomes
• Support Reporting & Insights: Provide guidance and quality oversight for ad hoc reporting and analysis , supporting team members responsible for pulling insights and ensuring outputs are accurate and client-ready
• Partner Cross-Functionally: Work closely with Product, Engineering, Data, and Delivery teams to resolve challenges, prioritize platform improvements, and translate client needs into actionable priorities
• Drive Continuous Improvement: Apply lessons learned and best practices across PortCos to improve processes, accelerate deployments, and strengthen the overall PE operating model

Skills

• Experience leading complex enterprise or multi-client programs
• Strong client and executive stakeholder management skills
• Experience with data validation, analytics, reporting, and opportunity identification
• Proven ability to lead teams and drive accountability
• Comfortable operating in a fast-paced, cross-functional environment
• PE, procurement, finance, or spend analytics experience is a plus

Benefits

• Paid time off
• 401k matching

Company Overview