[Remote] Customer Support
Note: The job is a remote job and is open to candidates in USA. Mercer County Works is seeking a motivated and customer-focused Remote Customer Support Representative. The role provides customer assistance through email, live chat, and phone, resolves inquiries and issues, processes transactions, documents interactions in a CRM system, and collaborates with teams to improve service quality.
Responsibilities
- Respond promptly to customer inquiries via email, live chat, and other platforms
- Resolve customer questions, concerns, and complaints in a professional and courteous manner
- Provide accurate information about company products, services, and policies
- Process customer orders, returns, exchanges, refunds, and account updates as required
- Document all customer interactions accurately in the company’s customer relationship management (CRM) system
- Escalate complex issues to the appropriate department when necessary
- Follow company procedures and quality standards to ensure customer satisfaction
- Meet established productivity, quality, and response-time goals
- Collaborate with team members and management to improve customer service processes
- Participate in training sessions, meetings, and ongoing professional development
Skills
- • High school diploma or equivalent required; associate's or bachelor's degree is a plus
- • Excellent written and verbal communication skills
- • Strong interpersonal and problem-solving abilities
- • Ability to multitask and prioritize in a fast-paced environment
- • Comfortable using computers, web-based applications, and CRM software
- • Ability to work independently with minimal supervision
- • Strong attention to detail and organizational skills
- • Reliable high-speed internet connection
- • Personal computer or company-issued equipment
- • Quiet, distraction-free workspace
- • Headset with microphone for phone support
- • Previous experience in customer service, call center, or support roles preferred but not always required
- • Experience with CRM platforms such as Salesforce, Zendesk, HubSpot, or Freshdesk
- • Proficiency in Microsoft Office or Google Workspace
- • Strong typing and data entry skills
- • Experience supporting customers through multiple communication channels
Benefits
- Remote work arrangement
Company Overview