[Remote] Customer Support Agent
Note: The job is a remote job and is open to candidates in USA. Giti//c is seeking a Customer Support Agent for a fully remote, shift-based role. The agent will serve as the primary customer contact, respond to inquiries through email and chat, develop product knowledge, collaborate with internal teams, and escalate issues when necessary.
Responsibilities
- Act as the main point of contact for customers actively using the product
- Respond to customer inquiries in a timely and professional manner
- Provide customer support via email and chat
- Gain a good understanding of the product to effectively answer customer questions
- Communicate with other team members to find solutions when needed
- Escalate inquiries to the relevant departments when required
Skills
- Fluent Polish speaker
- Good communication skills and a customer-oriented mindset
- Active listening skills, patience, and attention to detail
- Ability to manage time effectively in a shift-based environment
- Affinity with technology
- Previous Customer Support experience is required
- English level: B2 for internal communication
- Fully remote role
- Shift-based position
- Day shifts only (no night shifts)
- Working days: 4 days on / 2 days off
- Shifts may include weekends
- Previous iGaming experience is a plus
Benefits
- Fully remote role
- Full training will be provided.
- Regular career development reviews
- Generous vacation and sick leave policy
- Financial assistance for professional development
- Educational allowances
- Monthly allowance for personal activities
- Comprehensive health insurance plans
- Referral program rewards
- Team-building activities and corporate parties
Company Overview