[Remote] Customer Support Rep

Note: The job is a remote job and is open to candidates in USA. Blueberry Pediatrics is a mission-driven healthcare company providing affordable, near-instant pediatric urgent care through home exam kits, concierge-like access, and AI-enabled pediatricians. The Customer Support Representative will support patients and doctors across phone, email, and chat, resolve questions, document interactions, follow established workflows, and escalate issues when appropriate in a remote environment.

Responsibilities

• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently while ensuring a clear, professional experience
• Follow established workflows and processes to ensure consistency and accuracy
• Document interactions clearly to support follow-up, collaboration, and continuity of care
• Use sound judgment to resolve issues independently and escalate when appropriate
• Maintain strong awareness of SLAs and prioritize work accordingly

Skills

• Prior customer support experience (phone, email, or chat)
• Experience working in remote or structured support environments is a plus
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple conversations at once
• Consistent reliability, including punctuality and ownership of scheduled shifts
• Attention to detail in documentation and task execution
• Comfort working in a structured environment with defined processes
• Adaptability in a fast-changing environment
• You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it's inconvenient!
• You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow
• You are flexible and are willing to adapt to adjustments to shift schedules
• You are organized in the way you manage your workload in order to deliver meaningful results
• You are willing to work nights and weekends
• You are a strong communicator both verbally and in writing
• You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team
• You are coachable. You are open to being coached by all members of the team, not just leadership

Benefits

• 100% remote role
• Mission-driven company focused on improving healthcare access

Company Overview