[Remote] Customer Support Representative / Dispatcher

Remote Customer Support Representative / DispatcherLocation :Remote - United StatesSalary :$27-$32 / hr.($56,000-$66,000)Benefits :Health Insurance, 401(k), PTO, Sick timeJob Type :Full-TimeTypical Hours :Mon-Fri, 8 hours, flexible depending on your time zoneStart Date :ASAPTravel :NoneSponsorship is not available Remote Customer Support Representative / Dispatcher (dispatching exp.req.) DescriptionOur client in the waste and recycling industry is looking for a Remote Customer Support / Dispatching Representative to add to their team in the US.You will be responsible for responding to incoming phone calls and email inquiries, coordinating with client providers and vendors, and managing client web-based platforms.This role requires clear, professional communication to address client requests efficiently and effectively.The ideal candidate will be informative, empathetic, and solution-oriented, with a strong desire to resolve customer needs promptly.A willingness to listen, learn, and take ownership of resolving any customer inquiries is essential.Aside from a customer service background within waste management, they're looking for candidates who would value the flexibility of working from home but understand the discipline and sense of urgency that comes with it.This is an excellent opportunity to join a company known for their flexibility and culture-focused environment. Remote Customer Support Representative / Dispatcher (dispatching exp.req.) ResponsibilitiesIntake and process work ordersRespond to inquiries via phone and emailProcess timed work requestsSchedule service calls as neededDispatch technicians as neededCommunicate with vendors and clientsResolve customer complaints and ensure satisfactionMange client web-based platformsRecord call details and update accountsRespond to customers with urgency, consistency, and accuracy Remote Customer Support Representative / Dispatcher (dispatching exp.req.) Qualifications5years of customer support experience within waste management requiredExperience within a fast-paced, high-volume service environment requiredDispatching experience requiredKnowledge of compactor & balers requiredComfortable navigating multiple computer screens simultaneously required. Experience: 3 years required