[Remote] Customer Support Specialist- Bioinformatics
Note: The job is a remote job and is open to candidates in USA. reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Customer Support Specialist will act as a technical reputed company for Newborn Screening scientists, diagnosing and resolving issues across next-generation sequencing workflows and collaborating with cross-functional teams to advocate for customer needs.
Responsibilities
- Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions
- Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control
- Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs
- Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities
- Partner with the sales team to support software product demonstrations and technical evaluations
Skills
- Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field
- 2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes
- Strong communication and problem-solving skills
- 40% Travel
- Experience in clinical genetics laboratory (Bioinformatics for sequencing)
- Experience in / understanding of a Newborn Screening laboratory setup will be an advantage
- Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role
- Familiarity with cloud computing
- Masters degree in bioinformatics, computational biology
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Company Overview
- Accelerating science. Transforming health. Expanding human potential. reputed company is reputed company. It was founded in 2022, and is headquartered in Waltham, Massachusetts, USA, with a reputed company of 10001+ employees. Its website is https://www.reputed company.com/.
Company H1B Sponsorship
- reputed company has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024. reputed company note that reputed company does not guarantee sponsorship for reputed company specific role.
Apply To reputed company Job Apply To This Job